Coordinator- Orthopedics

Front Desk Coordinator - Orthopedics

Females Candidates Only

Job Summary: The Front Desk Coordinator in Orthopedics plays a crucial role in ensuring efficient and organized operations at the front desk of an orthopedic clinic. This position requires a detail-oriented and customer-focused individual who can effectively manage administrative tasks, coordinate patient appointments, and provide excellent customer service.

Responsibilities:

Patient Registration: Greet and assist patients upon arrival.
Collect and verify patient information, including insurance details.Ensure accurate and complete registration of patients in the electronic health records (EHR) system.

Appointment Scheduling: Schedule patient appointments and follow-up visits.
Coordinate with medical staff to ensure timely scheduling of surgeries, tests, and other procedures.Manage and update the appointment calendar.

Communication:Answer and route incoming calls to the appropriate staff.
Respond to patient inquiries and provide information about clinic services.Communicate effectively with patients, medical staff, and other departments.

Check-In and Check-Out Procedures: Facilitate the check-in process for patients, ensuring all necessary paperwork is completed.
Collect co-pays, payments, and issue receipts.Coordinate patient discharge and provide necessary instructions.

Insurance Verification: Verify insurance coverage and obtain pre-authorizations for services.
Assist patients with insurance-related inquiries and concerns.

Record Maintenance: Maintain accurate and up-to-date patient records.
Ensure confidentiality and security of patient information.

Collaboration: Collaborate with the medical and administrative team to ensure smooth clinic operations.
Assist in coordinating referrals and obtaining necessary medical records.

Problem Resolution: Address and resolve patient concerns or issues promptly and professionally.
Escalate complex issues to appropriate personnel.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Proven experience as a front desk coordinator, preferably in a healthcare setting.
• Familiarity with medical terminology and procedures, especially in the orthopedic field.
• Proficient in using electronic health records (EHR) systems and other office software.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to handle stressful situations with composure.
• Customer service-oriented with a focus on patient satisfaction.

Working Conditions:

• This position typically operates in a clinic or hospital setting.
• May require standing or sitting for extended periods.
• Regular interaction with patients, medical staff, and other healthcare professionals.

Job Type: Full-time

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 4 years (Required)
• Hospital: 3 years (Required)

Language:

• Hindi (Required)
• English (Preferred)

Work Location: In person