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Home
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Jobs in gurugram
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EXL
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Coordinator

Coordinator

0 - 2 years

|

1 - 2 Lacs

Posted:23 hours ago| Platform:

Apply

Skills Required

backend compliance customer satisfaction corporate ups customer service management cost

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle
calls and emails
from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance.
Provide
travel solutions
based on company policies, cost-effectiveness, and traveler preferences.
Manage
itinerary changes, cancellations, refunds, and rebookings
as per client requests.
Coordinate with
airlines, hotels, and travel vendors
to ensure smooth travel experiences.
Address and resolve
travel-related issues
such as missed flights, booking errors, or emergency travel needs.
Maintain and update
customer travel profiles
and ensure compliance with corporate travel policies.
Work with internal teams to provide
customized travel solutions
for high-value clients.
Ensure timely
follow-ups
and maintain a high level of customer satisfaction.
Stay updated with
industry trends, airline policies, and travel regulations.

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Business Process Management / Analytics

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