Coordinator and Control Tower Officer - AI Acceleration Program

As AI Acceleration Program activities mature, we are seeking to internalize a first position to reinforce the team with an AI Acceleration Program ISPL Coordinator and Control Tower Officer.

Responsibilities

• Working under the supervision of the AI Acceleration Program Manager, the role will consist of:
• Supporting the AI Control Tower Lead and progressively taking over part of the activities of the Control Tower (~80% of time).
• Overseeing and coordinating the ISPL-based Program Team on other topics (~20% of time).

Direct Responsibilities

1. Coordination of AI Acceleration Program team in ISPL

o Act as the local team leader for AI Acceleration Program resources.

o Contribute to the animation of ISPL-specific governance regarding AI, and act as a bridge with the AI Acceleration Program central team.

2. Business Intelligence:

o Collect reporting needs, define and monitor KPIs accordingly to track AI usage, adoption, platform capacity, and value.

o Work with the AI Platforms BI Team to create and maintain dashboards in line with identified needs, ensuring BI Roadmap prioritization and delivery.

o Collect, analyse, and interpret complex data sets to uncover trends and patterns, and provide reporting to stakeholders (Management, AI Catalysts, AI Platform, etc).

o Ensure data accuracy and integrity through data validation and quality control measures.

3. Support to Risk and Compliance framework

o Provide support and coordination to Analytics Consulting, Risk, CCCO, and CIB Regulatory Engagement teams to contribute to risk assessments and regulatory compliance.

o Act as a bridge, when required, between regional teams and central governance regarding regional Risk, Compliance and Regulatory topics in the context of AI.

o Support the definition and implementation of AI-specific guardrails (such as terms and conditions, suspicious prompt monitoring), conduct periodic controls of AI product accesses, etc.

4. Communication and Collaboration with stakeholders:

o Work closely with different teams to understand their data needs and provide relevant insights (e.g. Community of Practice team to help them identify most suitable / targeted change management initiatives).

o Present findings and recommendations to management and stakeholders in a clear and compelling manner.

The ideal candidate will:

• Be self-driven and proactive
• Have a strong background in data analysis, visualization, reporting
• Have advanced knowledge of Excel, and project coordination
• Demonstrate excellent collaboration skills to work with diverse teams (across CIB ITO clusters and regions, and CIB and Group contacts).
• Familiarity and interest with current AI and GenAI trends and best practices.
• Proven experience in project management within data and BI environments, as well as program coordination.
• Advanced knowledge in Excel, knowledge of project management software (such as Jira). Understanding of BI tools (e.g. PowerBI).
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Ability to manage multiple projects simultaneously, orchestrate deliveries and meet deadlines.
• Excellent verbal and written communication skills, with the ability to present complex data in an understandable format.
• Self-Driven and proactive mindset capable to deliver autonomously and supervise the delivery of other.
• Strong collaborative skills and the ability to work effectively in a team environment across geographies.
• Fluency in English

Experience Level: