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Conversational Architect (Google CCAI + Amazon Connect)

Conversational Architect (Google CCAI + Amazon Connect)

Miratech

10 years

0 Lacs

roorkee uttarakhand india

Posted:5 days ago| Platform:

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Skills Required

connect consulting support technology nimble schedule dialogflow design drive architecture automation aws data integration vertex ai security iam monitoring compliance engineering ml api dynamodb gcp processing agile

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for a highly skilled Conversational Solutions Architect experienced in both Google Dialogflow CX/CCAI and Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS platforms.

Responsibilities

Architect scalable solutions using Dialogflow CX/CCAI and Amazon Connect
Define APIs, data mappings, integration specs, and high-level architecture
Lead design of IVR, chatbots, NLP/ASR workflows, and omnichannel experiences
Implement GenAI and LLM-based solutions using Vertex AI, Bedrock, Lex, SageMaker
Integrate with CRMs and enterprise systems through secure APIs and event-driven flows
Ensure cloud security, IAM, monitoring, and compliance on both AWS and Google Cloud
Collaborate with business, engineering, and cross-functional teams to deliver solutions

Qualifications

7–10 years in driving large-scale solution and cloud architecture initiatives in enterprise environments.
Strong hands-on expertise with Dialogflow CX/CCAI and Amazon Connect
Deep knowledge of IVR, NLP, ASR, VXML, and conversational architecture
Experience with LLMs, GenAI, and modern AI/ML services
Strong API design, backend integration, and cloud security experience
Proficiency in AWS (Lambda, API Gateway, DynamoDB, Bedrock) and GCP (Vertex AI, Pub/Sub)

Nice to Have:

AWS Solutions Architect – Professional
Experience with Google CCAI Platform, Agent Assist, Q in Connect
Background in speech processing and conversational AI
Experience in regulated industries
Agile environment experience

Additional Information
All your information will be kept confidential according to EEO guidelines.

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Conversational Architect (Google CCAI + Amazon Connect)