CommVersion's SmartChat combines predictive AI with human persuasion to transform website visitors into qualified leads around the clock. Designed for marketers aiming to reduce CAC and increase pipeline, SmartChat generates 30% more inquiries from existing traffic without additional effort. Trusted by leading brands across industries including real estate, travel, healthcare, and automotive, SmartChat is a fully managed Lead Conversion Engine.

Role Description

This is a full-time on-site role for a Conversation Specialist located in Mumbai. The Conversation Specialist will be responsible for engaging with website visitors in real-time, using both predictive AI tools and human communication skills to convert traffic into qualified leads. Daily tasks include monitoring and managing chats, responding to inquiries promptly, and providing helpful and persuasive information to visitors to encourage conversions.

Qualifications

Excellent communication and interpersonal skills
Ability to engage with website visitors in a persuasive and friendly manner
Proficiency in using AI tools and technology for assisting with lead conversion
Experience in real-time chat management
Strong problem-solving skills and ability to work effectively in a fast-paced environment
Detail-oriented with good organizational skills
Bachelor's degree in Business, Marketing, Communications, or related field
Previous experience in sales, customer service, or related fields is a plus

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Conversation Specialist