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5.0 - 8.0 years

3 - 7 Lacs

Mumbai

Work from Office

Skill required: Voice - Customer Service Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Proficient in written and oral communicationcandidate is expected to be on callsHR along with excellent voice skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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3.0 - 6.0 years

8 - 9 Lacs

Mumbai

Work from Office

Strong understanding of curriculum design principles, especially in life/employability skills. Content development, Content design, Content review, Content research. Program Design & Delivery Stakeholder Management/Engagement Writing Reports Have experience of doing administration work

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1.0 - 3.0 years

3 - 5 Lacs

Navi Mumbai

Work from Office

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Urdu - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (Urdu) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the role Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

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1.0 - 3.0 years

3 - 5 Lacs

Navi Mumbai

Work from Office

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 0-1 Language - Ability: Nepali - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do As an Agent, you are responsible toReview content- user profiles, videos, texts, images etcInvestigate and apply client policiesEscalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic natureThe following skills are required to perform this role-Strong coping, emotional resilience, and stress-management skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsBasic internet research skillsExcellent comprehension, communication (verbal, written), and English skills, required to interpret content. What are we looking for Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.As an Agent, you are responsible toReview content- user profiles, videos, texts, images etcInvestigate and apply client policiesEscalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic natureThe following skills are required to perform this role-Strong coping, emotional resilience, and stress-management skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsBasic internet research skillsExcellent comprehension, communication (verbal, written), and English skills, required to interpret content. Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelineStay up to date with any changes on policies/processInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamIdentify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the processParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safeEngage in the well being activitiesMeet desired efficiency established by business Qualification Any Graduation

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0.0 - 1.0 years

3 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Designation : Content Writer (Chat & mail process) Qualification :B.E / BTech(Any stream ), Degree Experience : Freshers only Salary : 30000 TO 35000 INR Eligibility : 2020 to 2025 Contact: Subha HR : 75501 43827 Call or what up

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1.0 - 4.0 years

1 - 4 Lacs

Hyderabad

Work from Office

HCLTech is Hiring || Digital Content Moderator || 14th & 15th June,2025|| Walk In Drive || 10.00 AM - 4.00 PM || Date: 14th & 15th June,2025 Time: 10:00 AM to 4:00 PM Location: GAR Infobahn Tower 8 & 9, ground floor Nehru ORR Service Road, Sy. No. 89 Kokapet (V), Gandipet Mandal, Hyderabad, Telangana 500075 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices ) Designation : Associate / Analyst Responsibilities: 1. Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines. 2. Approval/ rejection of content in compliance & non-compliance with customer guidelines, respectively - Child sexual abuse imagery, terrorism & violence, etc. 3. Study the content, use the knowledge base to assign the specific policy of violation, while reporting an objectionable content 4. Clock the required login hours to maintain daily utilization requirements 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. 1+ years experience in Digital Safety / Trust & Safety domain as a content moderator, social media moderator or equivalent experience print/ digital/ TV 2. Excellent English skills oral and written. 3. Required to work in night shift hours & weekends (24*7 shifts) 4. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 5. Any graduation degree **Freshers are not eligible** **Candidates with relevant background will only be considered** **Immediate to 30 days notice period candidates are preferred**

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0.0 years

0 - 2 Lacs

Hyderabad

Remote

Diversity Hiring - 1. EWS 2. Blood Disorders 3. Auto immune Diseases 4. Dwarfism 5. Rural Youth 6. LGBTQ+ 7. Locomotor Disabled Schedule : 24/7 Days off: Typically, 2 consecutive days in a week, but on one week each month (on average) they can be separated to align schedules. Location : Hyderabad Roles & Responsibilities Check the images, match with the website. Verify the content with website. Understanding sensitive content View the content, check the Brand Name and Website, Check if non-Family safe content, rate the content. etc' Skills Required Communication Skills, Problem-solving Skills, Community Management, Experience Fresher Soft skills Ability to work independently. Good communication skills, both verbal and oral Quick learner and adaptable to learn new processes, concepts, and skills. Organized and able to manage time and tasks efficiently. Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. Have a neutral mindset towards different video content that needs classification, regardless of the content itself. Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team-oriented environment. Interested in social media and current events.

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0.0 - 1.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Adaptable and flexibleAbility to perform under pressureAbility to handle disputesAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (insert language - English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Qualification Any Graduation

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3.0 - 5.0 years

7 - 11 Lacs

Chennai

Work from Office

Skill required: Tech for Operations - Visual Basic for Applications (VBA) Programming Language Designation: SW/App/Cloud Tech Support Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationA software that enables building user-defined functions (UDFs), automating processes and accessing Windows API and other low-level functionality through dynamic-link libraries (DLLs). What are we looking for Overall Skills to manage & work on VBA technologies while working in collaborative and high-performance team environment. Skills: Must to have VBA skill Create automated workflows in excel for sharing data, importing data from databases and more.Perform advanced data analyses.Develop macros using VBA to streamline and accelerate project completionTarget automation that efficiently supports existing processes and optimizes workflows between office programs such as Access and excel.Familiarity with the excel interface. Basic understanding of array and looping contruct.Willingness to experiment and explore. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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1.0 - 3.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for 2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and English language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamoProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.oMaintain detailed records of customer issues and feedback for quality and training purposes.oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

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1.0 - 4.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Greetings from WIPRO, Mega walk-in drive for Experienced in Content Moderation role !!! Date of walk-in interview- 10th to 13th June'25 Timings- 9:00AM to 12:30PM Skills Required : Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Minimum 1 year experience is required . Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad " Work from office" role. Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Only experienced candidates from 1- 4 years are eligible to apply Should hold minimum 1yr experience in content moderation. Qualification- Graduation (should have all documents, PC & CMM Mandatory) Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Should have work experience documents for entire experience (like Offer Letter, Experience Letter and Payslips) Interview Location : Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032 Please carry below mandatory documents for the interview :- Updated Resume Passport size photograph (taken in last 6months) Aadhar card- (Original) with recent photo updated Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation) Thanks & Regards, Wipro TA Team

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1.0 - 4.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Greetings from WIPRO, Mega walk-in drive for Experienced in Content Moderation role !!! Date of walk-in interview- 9th to 13th June'25 Timings- 9:00AM to 12:30PM Skills Required : Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Minimum 1 year experience is required . Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad " Work from office" role. Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Only experienced candidates from 1- 4 years are eligible to apply Should hold minimum 1yr experience in content moderation. Qualification- Graduation (should have all documents, PC & CMM Mandatory) Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Should have work experience documents for entire experience (like Offer Letter, Experience Letter and Payslips) Interview Location : Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032 Please carry below mandatory documents for the interview :- Updated Resume Passport size photograph (taken in last 6months) Aadhar card- (Original) with recent photo updated Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation) Thanks & Regards, Wipro TA Team

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1.0 - 5.0 years

4 - 5 Lacs

Gurugram

Work from Office

Hi We are looking to hire candidates for Content Moderation Role ( B-Tech Not Eligible ) Exp : Min 1 Year in Content Moderation Sal : Max 5.5 LPA Whatsapp Your CV @ 9721919721 Qualification : Graduate (No B-Tech) Daily Walkin : Outpace Consulting , C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Key Responsibilities: Content Review and Moderation: Reviewing user-generated content across various formats (text, images, videos, audio) to ensure compliance with platform guidelines and policies. Enforcement of Policies: Identifying and removing content that violates platform rules, including hate speech, harassment, illegal content, spam, scams, and other harmful or offensive material. Reporting and Escalation: Reporting suspicious or problematic content to appropriate teams for further review or action. User Report Handling: Addressing user reports of content violations, resolving disputes, and explaining moderation decisions to users. Policy Interpretation and Application: Understanding and applying platform policies and guidelines consistently and fairly. Collaboration and Communication: Collaborating with other teams (e.g., product, legal, engineering) to improve moderation tools, processes, and policies. Continuous Improvement: Identifying opportunities to improve content moderation workflows and effectiveness. Skills and Qualifications: Excellent English Language Skills: Strong comprehension and communication skills are essential for understanding and applying policies. Strong Critical Thinking and Judgment: The ability to assess content and make decisions about whether it violates policies. Attention to Detail: The ability to carefully review content and identify potential violations. Cultural Sensitivity: Awareness of different cultural contexts and the ability to navigate nuanced content. Understanding of Social Media and Online Communities: Familiarity with the online landscape and how users interact. Ability to Work Under Pressure: The ability to handle a high volume of content and respond to urgent situations. Ability to Work Independently and as Part of a Team: The ability to work autonomously while also collaborating with others.

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0.0 - 3.0 years

0 - 2 Lacs

Hyderabad

Work from Office

We are hiring for customer care Associates || ctc upto 4.2lpa|| work from office||Hyderabad We're expanding our team and looking for Technical Support Executives for Voice and Non-Voice processes. Technical support----Fresher-----Non voice /voice Education qualification :-Graduation Package upto 2.6lpa Technical support----Experienced----- voice process Education qualification :-plus 2/Graduate Package upto 3.6lpa Hindi mandate looking for Immediate joiners Work from office Rotational Day Shift 5 days working 2 days weeks off Skills : Provide L1-level technical support for end users Troubleshoot issues related to LAN, WAN, desktop systems, and basic networking Handle customer queries via voice or chat/email support Offer product-specific support (especially HP products printers, laptops, desktops, etc.) Ensure first-time resolution with a customer-first attitude Requirements: Must be fluent in Hindi and English Strong knowledge of: LAN/WAN troubleshooting Desktop Support & L1 Technical Support HP Products Excellent problem-solving and communication skills Prior experience in a technical support role preferred International voice process package upto 4.2lpa looking for Immediate joiners Work from office fixed night shift 5 days working 2 days weeks off One way cab (upto 25km) Interested Candidates Can Reach Out To Below: Contact HR Gopa: WhatsApp: 9100970544 Email: gopahr.axis@gmail.com

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1.0 - 5.0 years

2 - 4 Lacs

Hyderabad

Work from Office

Overview Role: Associate Content Developer (English) Job Type: Full Time CTC: 3.6 to 4.5 LPA Work Location: Hyderabad Roles and Responsibilities To assist the curriculum designer in creating written training material that is well-articulated, accurate and engaging To research and curate information related to verbal ability from various sources Providing support for various academic projects run by the English department Assistance in classroom teaching and management Assessing students performance using various modes and methodologies Qualifications and Skills Good analytical and comprehension skills with proficiency in the English language Ability to effectively articulate practice sets, quizzes and solutions M.A. or M.Ed with a major in English language or related subject (preferable not compulsory) Life at NxtWave World-class mentors, great culture and amazing people and opportunities to make a difference all in a real world scenario and right at the beginning of your career! You get to push your content to prod and contribute to meaningful & real-world projects right from your first month. You'll have direct access to all employees in the company and can always challenge the status quo.

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4.0 - 9.0 years

4 - 7 Lacs

Guwahati, Kolkata

Work from Office

Job Title: Communication Generalist Work Model: Work from Office Only Experience: 4+years Education Qualification: Any Graduate Interested candidates call on 9740521948 and Share CV mohini.sharma@adecco.com A Communication Generalist Responsibilities: Develop strategic and interesting storytelling messaging Strategize and execute a digital advertising plan, in line with the business strategy in coordination with the Digital advertising team People Management: Identify, recruit and manage an effective and passionate team of high-caliber individuals in order to effectively achieve business objectives Supervise and guide the content creators on both narrative and content review across different platforms - Instagram, Facebook, YouTube, Sharechat, Moj, Telegram and Koo Landscape assessment and competitor analysis, along with monitoring Support the development of advertising material across multiple platforms in line with brand Assistance in planning, execution and tracking of new trends in the similar space Must Have: Good understanding of Indians history and current affairs Good understanding of both written & spoken Hindi & English, Bengali. 4-10 years of professional in a media organization Digital media native who understands how to effectively communicate on social media platforms A demonstrated ability to synthesize complex concepts, formulate a clear point of view, and write concise and compelling narratives. Strong project management skills and experience, including managing internal stakeholders and external agencies, and multiple campaigns and projects at once Must be comfortable in fast-paced, deadline-driven environment and able to manage priorities well Willingness to roll up one's sleeves and get work done, even when it is outside the scope of the job. An agile, flexible individual with a can-do approach to managing ambiguity and a highly iterative creative process

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1.0 - 6.0 years

3 - 4 Lacs

Gurugram

Work from Office

Urgent requirement for Bengali Content Moderator Undergrad/Grad with 1 year any exp can apply Salary upto 29k in hand Rotational Shifts Rotational Offs 5 Days working Loc- Gurgaon Candidate should have reading and speaking bengali skills in bengali Perks and benefits PF+ESI Cab/Cab allowances

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3.0 - 8.0 years

11 - 16 Lacs

Noida

Work from Office

We are seeking a detail-oriented and process-driven Community Manager to join our Customer Experience team at UKG. The ideal candidate will possess excellent English speaking and writing skills, enabling them to effectively engage with our customer community and ensure a positive experience for all participants through moderation, content review and improvements, and partnering with internal stakeholders to improve processes. Key Responsibilities Community Monitoring and Moderation -Actively monitor and moderate discussions within the UKG customer online community and its discussion forums -Follow established processes and procedures for removing Personally Identifiable Information (PII) from discussions. -Move discussions to appropriate categories and flag discussions for follow-up as necessary. Content Review -Review and process knowledge articles, ensuring content aligns with established guidelines. -Collaborate with team members to maintain the quality and relevance of community content. Engagement and Support -Foster a welcoming and supportive environment within the community. -Respond to customer inquiries following best practices and guidelines to enhance user engagement. Process Improvement -Identify opportunities for process improvements within community management and knowledge article processing. -Contribute to the development and refinement of guidelines, best practices and processes. Qualifications Education Bachelors degree in Communications, Education, Sociology, Marketing, English or a related work experience. Experience -Minimum of 3 years of experience in community management, customer support, knowledge management, training and development or a related role. -Experience in moderating online communities and managing customer interactions. Examples of relevant experienceEngage and support diverse user communities, support or develop and implement effective training programs, and manage knowledge resources to enhance user experience and satisfaction. Skills: -Exceptional written and verbal communication skills in English. -Strong attention to detail and ability to follow processes -Use of good judgement and discernment when confronted with situations that do not follow expected processes -Proficient in using online social tools and online collaboration tools -Ability to work independently and collaboratively within a team.

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1.0 - 4.0 years

1 - 4 Lacs

Hyderabad

Work from Office

HCLTech is Hiring || Digital Content Moderator || 7th & 8th June,2025|| Walk In Drive || 10.00 AM - 3.00 PM || Date: 7th & 8th June,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices ) Designation : Associate / Analyst Responsibilities: 1. Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines. 2. Approval/ rejection of content in compliance & non-compliance with customer guidelines, respectively - Child sexual abuse imagery, terrorism & violence, etc. 3. Study the content, use the knowledge base to assign the specific policy of violation, while reporting an objectionable content 4. Clock the required login hours to maintain daily utilization requirements 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. 1+ years experience in Digital Safety / Trust & Safety domain as a content moderator, social media moderator or equivalent experience print/ digital/ TV 2. Excellent English skills oral and written. 3. Required to work in night shift hours & weekends (24*7 shifts) 4. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 5. Any graduation degree **Freshers are not eligible** **Candidates with relevant background will only be considered** **Immediate to 30 days notice period candidates are preferred**

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5.0 - 8.0 years

7 - 10 Lacs

Hyderabad

Work from Office

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals What are we looking for Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.ooAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team members.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts,Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.o The following skills are required to perform this role- Resilience:o Strong coping, emotional resilience, and stress-management skillso Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Communication Skills: o Excellent verbal and written communication skills to convey information clearly and concisely. This is a Work from Office Role Qualification Any Graduation

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2.0 - 4.0 years

6 - 8 Lacs

Mumbai, Dadar

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Key Responsibilities: Content Creation: Develop high-quality, age-appropriate content for children aged 4 to 10, including: Educational stories, comprehension questions, and exercises in subjects such as English, Math, Science, and Coding. Engaging games, quizzes, puzzles, and other interactive learning materials. Tailor content to suit varying learning styles and ensure content is both fun and educational. Content Review: Review and provide feedback on content from third-party partners and other writers, ensuring it aligns with educational standards, brand voice, and target age group. Research: Stay updated on the latest trends, tools, and innovations in the ed-tech space. Research new methods, technologies, and approaches to enhance the learning experience for young children. Asset Management: Manage educational assets such as images, graphics, and multimedia materials to ensure they complement the content and are suitable for the age group. Tech Support: Assist with tech-related tasks, including troubleshooting educational platforms, tools, and content delivery systems to ensure smooth implementation and usage of digital resources. Mandatory Skill Sets & Requirements: Academic Background: A degree or certification in fields such as Human Development, Early Childhood Education, Counselling Psychology, or Management of Learning Difficulties. Experience: Minimum of 1 years of experience in an international preschool/school setting, working directly with young children in an educational environment. Proficiency in Multimedia & Technology: Strong understanding of multimedia tools, e-learning platforms, and technology used in educational content creation. Creative and Analytical Skills: Ability to create engaging, educational content and adapt materials to various learning styles. Must be detail-oriented with a strong understanding of age-appropriate learning. Communication: Excellent written and verbal communication skills. Ability to collaborate with cross-functional teams including designers, developers, and educators. Benefits: Competitive salary Opportunity to work with an innovative team in a fast-growing sector. Professional development opportunities in the field of ai.

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5.0 - 8.0 years

8 - 12 Lacs

Hyderabad

Work from Office

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. o Active listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking: oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management: oSkill in setting performance goals What are we looking for Performance Management: oSkill in setting performance goals and monitoring team members progress. oCapacity to provide constructive feedback and coach team members for improvement. oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools. oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution: oCapability to manage conflicts within the team and mediate disputes. oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements. oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management: oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail: oThoroughness in reviewing and validating work for accuracy and quality.ooAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct: oAdherence to ethical standards and professionalism in all interactions. oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team members.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts,Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. o The following skills are required to perform this role- Resilience:o Strong coping, emotional resilience, and stress-management skillso Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Communication Skills: o Excellent verbal and written communication skills to convey information clearly and concisely. This is a Work from Office Role Qualification Any Graduation

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1.0 - 5.0 years

4 - 5 Lacs

Gurugram

Work from Office

Hi We are looking to hire candidates for Content Moderation Role Exp : Min 2 Years in Content Moderation Sal : Max 5.5 LPA Whatsapp Your CV @ 9721919721 Qualification : Graduate (No B-Tech) Daily Walkin : Outpace Consulting , C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Key Responsibilities: Content Review and Moderation: Reviewing user-generated content across various formats (text, images, videos, audio) to ensure compliance with platform guidelines and policies. Enforcement of Policies: Identifying and removing content that violates platform rules, including hate speech, harassment, illegal content, spam, scams, and other harmful or offensive material. Reporting and Escalation: Reporting suspicious or problematic content to appropriate teams for further review or action. User Report Handling: Addressing user reports of content violations, resolving disputes, and explaining moderation decisions to users. Policy Interpretation and Application: Understanding and applying platform policies and guidelines consistently and fairly. Collaboration and Communication: Collaborating with other teams (e.g., product, legal, engineering) to improve moderation tools, processes, and policies. Continuous Improvement: Identifying opportunities to improve content moderation workflows and effectiveness. Skills and Qualifications: Excellent English Language Skills: Strong comprehension and communication skills are essential for understanding and applying policies. Strong Critical Thinking and Judgment: The ability to assess content and make decisions about whether it violates policies. Attention to Detail: The ability to carefully review content and identify potential violations. Cultural Sensitivity: Awareness of different cultural contexts and the ability to navigate nuanced content. Understanding of Social Media and Online Communities: Familiarity with the online landscape and how users interact. Ability to Work Under Pressure: The ability to handle a high volume of content and respond to urgent situations. Ability to Work Independently and as Part of a Team: The ability to work autonomously while also collaborating with others.

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0.0 - 2.0 years

2 - 6 Lacs

Hyderabad, Pune, Bengaluru

Work from Office

Fresher Graduates Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines Role:Content Moderator Any Graduate (BSc,B.Com,BBA,BCA, BE,B.Tech,MCA) 2022,2023,2024,2025 Good Communication Skills required Perks and benefits Medical Insurance Transportation:Pickup and Drop

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1.0 - 6.0 years

0 - 0 Lacs

Hyderabad, Chennai, Delhi / NCR

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Hiring Female Content Manager (Remote) – Min 1 yr exp, must know Excel, PC with internet required. Flexible timing, but daily task completion is a must. Tasks: content creation, updates, listings. Work with luxury cosmetics, fashion & tech brands.

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