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0.0 - 1.0 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: Urdu - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Urdu skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation
Posted 2 months ago
0.0 - 1.0 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Australian English skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation
Posted 2 months ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation
Posted 2 months ago
1.0 - 3.0 years
1 - 5 Lacs
Pune
Work from Office
Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Life Event Services (LES) teams objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights.Key Responsibilities and DutiesPerform all Beneficiary Relationship functions in accordance to the SOP.Reviewing information provided about the notification of death for the participantValidation of death through third party vendorsResearch accounts values and contracts for the participantResearch /validate beneficiary designations including entitlementsRequest and send appropriate forms/letter to beneficiariesFollow-up mailings and documentation in compliance with regulatory requirementsValidate death certificates Manage assigned cases through settlement or escheatment Adhere to the Service levels & meet the desired numbers monthly. Must have/ minimum requirement. US Retirement Services domain Working knowledge in 401k, 403b, Bene / Death processing Good Attention to detail with research and timely resolution ability.Ability to work in complex & challenging situations.Excellent written & communication skills ASPPA Certified (Preferred) What are we looking for Skillset:Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independentlyWork Experience3+ Years Preferred Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Arabic - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently.Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively. What are we looking for oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation
Posted 2 months ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for 2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and English language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamoProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.oMaintain detailed records of customer issues and feedback for quality and training purposes.oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted 2 months ago
1.0 - 4.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Greetings from WIPRO, Mega walk-in drive for Experienced in Content Moderation role !!! Date of Interview- 30th May'25 Timings- 9:00AM to 11:30AM Skills Required : Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Minimum 1 year experience is required . Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad Should be flexible to " Work from office" Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Only experienced candidates from 1- 4 years are eligible to apply Should hold minimum 1yr experience in content moderation. Qualification- Graduation (should have all documents, PC & CMM Mandatory) Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Should have work experience documents for entire experience (like Offer Letter, Experience Letter and Payslips) Interview Location : Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032 Please carry below mandatory documents for the interview :- Updated Resume Passport size photograph (taken in last 6months) Aadhar card- (Original) with recent photo updated Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation- Xerox copy) Thanks & Regards, Wipro TA Team
Posted 2 months ago
0.0 - 1.0 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation
Posted 2 months ago
0.0 - 1.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Skill required: Retirement Solutions - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Fresher FresherFresher What are we looking for NANA Roles and Responsibilities: 0 to 1 years experienceGood communication skillsOpen to working in night shift and rotational shifts Open to working 5 days from office Qualification Any Graduation
Posted 2 months ago
0.0 - 1.0 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-beingReviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for The following skills are required to perform this role-Strong coping, emotional resilience, and stress-management skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsBasic internet research skillsExcellent comprehension, communication, and English language skills Deep familiarity and passion for the internet, internet platforms, E-Commerce and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.Ability to work well individually and as part of a team.Ability to work differing rotations/shifts and non-standard work hours.FlexibilityBe a team player and value cohesiveness.Be flexible to cater to changing business needs in a fast-paced environment.Be aware of social trends, political situations, current affairs etc.Analytical Thinking to think and apply multiple rules thus deriving at best solution. Basic Excel/Google suite knowledge to navigate and update certain information Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts from OfficeCandidate should reside within Accenture transport boundary for the site Qualification Any Graduation
Posted 2 months ago
1.0 - 5.0 years
2 - 3 Lacs
Gurugram
Work from Office
Hiring For Content Moderation Bengali - Read , Write & Speak Location - Gurugram Only Experienced can apply with 1 yr Exp (Any ) Salary up to 3.6lac + incentives / Both side cabs whatsapp/call- Axis Consultants 9311447553 Required Candidate profile Required Candidate profile Any 1 year Exp candidate can apply Should have Good English Communication skills
Posted 2 months ago
3.0 - 6.0 years
1 - 4 Lacs
Hyderabad
Work from Office
Greetings from Stryde Consultancy . Spot offers with Immediate Joining !!! Process: International Non Voice process Qualification: Any Graduation Any BPO experience Package - 4.2lpaCTC Work location -Hyderabad 5 days working // 2 Way Cab // Rotational Shifts Interested candidates forward your Resume On sreeja.ch@strydeconsulting.com REFERENCES ARE HIGHLY APPRECIATED...... Thanks & regards, HR Sreeja
Posted 2 months ago
2.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Job Overview: We are looking for a motivated and detail-oriented Content Moderator to join our team. In this entry-level role, you will be responsible for reviewing, monitoring, and ensuring the quality and compliance of user-generated content across platforms. You will play a key role in maintaining a positive user experience by removing or flagging inappropriate or harmful content while adhering to community guidelines and company policies. Key Responsibilities: Review and moderate user-generated content (including text, images, videos) across various platforms to ensure compliance with company policies and community guidelines. Identify and report content that violates platform rules, including harmful, offensive, or inappropriate material. Ensure content aligns with the platform's safety and quality standards. Maintain a high level of attention to detail while working efficiently in a fast-paced environment. Provide timely feedback and escalate content issues to the senior moderation team when necessary. Qualifications: Education : Any Graduates and Above Experience : 2+ years of experience into Content Moderation Skills : Strong attention to detail and ability to spot issues quickly. Good communication skills, both written and verbal. Ability to remain impartial and objective in decision-making. Comfortable working with a variety of content types and sensitive material.
Posted 2 months ago
2.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
We are seeking a detail-oriented Compliance Analyst to join our team. The ideal candidate will have a minimum of 2 years of experience in compliance, with a strong focus on Know Your Customer (KYC), Know Your Business (KYB), Enhanced Due Diligence (EDD), Customer Due Diligence (CDD), and Anti-Money Laundering (AML) practices. The Compliance Analyst will be responsible for ensuring that the organization adheres to regulatory requirements and internal policies, while also identifying potential compliance risks. Required Skills: - Strong understanding of KYC, KYB, EDD, CDD, and AML regulations. - Excellent analytical and problem-solving skills. - Proficient in using compliance software and tools. - Strong attention to detail and ability to work independently. - Effective communication skills, both written and verbal. - Ability to handle sensitive information with confidentiality. Qualifications: - Bachelors degree in finance, business administration, or a related field. - Minimum of 2 years of experience in compliance, risk management, or a related area Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Posted 2 months ago
2.0 - 6.0 years
4 - 5 Lacs
Noida
Hybrid
Info Edge have a Mega Walk-in drive in Noida for Content Writers. We are looking for Content Writing/Social Media Management experts for Ambition Box vertical. If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date -19th May 2025 (Monday) Interview Time - 10:00AM - 4:00PM Venue - A88 ,Sector 2 ,Noida ( Nearest Metro -Noida Sector 15 ) Google Map - https://maps.app.goo.gl/SNRMN6RVx7CkY3Vk8 Contact Person - Vrinda Gupta Documents Required - Updated Resume in hard copy Attend this Walk-in only if - You have at least 1-2years experience in Content Writing/Website Content Writing. You are graduate. You have Excellent English speaking and writing skills. About BU : Ambition Box is a career advisory platform founded in 2015. Our vision is to empower people in achieving their career aspirations. With 20 Lakh+ Company reviews, 40 Lakh+ Salaries and 2 Lakh+ Interview questions, Ambition Box helps more than 15 Lakh people every month to make informed career choices . About the Role We are looking for a Content Operations Specialist to ensure smooth execution of content workflows maintain quality, and optimize processes for efficiency. In this role, you will work with multiple teams to manage content production, improve workflows, and track performance to support business goals. What You'll Do Execute Content Strategy Work closely with product and marketing teams to align content with business objectives. Ensure seamless execution of content plans. Manage Workflows & Deadlines Design and optimize content production workflows for better efficiency. Coordinate with writers, content creators, and developers to ensure timely approvals and publishing. Identify and resolve bottlenecks in the process. Ensure Content Quality Maintain high standards for grammar, style, and formatting. Conduct content audits to ensure consistency and adherence to brand voice and SEO best practices. Provide constructive feedback to content creators. Track Performance & Insights Monitor key content metrics like traffic, engagement, and conversions. Generate reports and share insights to improve content effectiveness. Collaborate with teams to refine content strategies based on data. Optimize & Innovate Continuously evaluate content operations to identify areas for improvement. Implement tools and automation to streamline processes• Stay updated with industry trends and best practices in content management. What You'll Need Passion for content operations with a strong understanding of content creation, curation, and publishing processes Excellent communication and interpersonal skills to collaborate with cross-functional teams. Experience in content workflows, quality control, and process optimization to enhance efficiency. Solid knowledge of SEO best practices and content performance analytics. Strong project management skills, with the ability to prioritize and drive multiple initiatives. Proven ability to work in a fast-paced environment, managing multiple stakeholders and deadlines. Please Note - Office location will be B8, Sector 132, Noida Freshers are not eligible. Perks 5 days Working (Sat - Sun off) 3 days in office , 2 days work from Home Free shuttle facility from Botanical Garden metro Connect with Vrinda Gupta for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/
Posted 2 months ago
2.0 - 5.0 years
4 - 5 Lacs
Gurugram
Work from Office
Hi We are looking to hire candidates for Content Moderation Role Exp : Min 2 Years in Content Moderation Sal : Max 5.5 LPA Whatsapp Your CV @ 9721919721 Qualification : Graduate (No B-Tech) Daily Walkin : Outpace Consulting , C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Key Responsibilities: Content Review and Moderation: Reviewing user-generated content across various formats (text, images, videos, audio) to ensure compliance with platform guidelines and policies. Enforcement of Policies: Identifying and removing content that violates platform rules, including hate speech, harassment, illegal content, spam, scams, and other harmful or offensive material. Reporting and Escalation: Reporting suspicious or problematic content to appropriate teams for further review or action. User Report Handling: Addressing user reports of content violations, resolving disputes, and explaining moderation decisions to users. Policy Interpretation and Application: Understanding and applying platform policies and guidelines consistently and fairly. Collaboration and Communication: Collaborating with other teams (e.g., product, legal, engineering) to improve moderation tools, processes, and policies. Continuous Improvement: Identifying opportunities to improve content moderation workflows and effectiveness. Skills and Qualifications: Excellent English Language Skills: Strong comprehension and communication skills are essential for understanding and applying policies. Strong Critical Thinking and Judgment: The ability to assess content and make decisions about whether it violates policies. Attention to Detail: The ability to carefully review content and identify potential violations. Cultural Sensitivity: Awareness of different cultural contexts and the ability to navigate nuanced content. Understanding of Social Media and Online Communities: Familiarity with the online landscape and how users interact. Ability to Work Under Pressure: The ability to handle a high volume of content and respond to urgent situations. Ability to Work Independently and as Part of a Team: The ability to work autonomously while also collaborating with others.
Posted 2 months ago
3.0 - 5.0 years
3 - 5 Lacs
Kolkata
Work from Office
Job Title: Lead Clinical Content Strategist Location: Kolkata Industry: Eye Care / Healthcare Function: Digital Marketing Department: MARCOM Experience: 35 years of content writing experience in healthcare, or patient education domains. Employment Type: Full-time Reporting to: General Manager Digital Initiatives Dotted-line Reporting To: VP Marketing & Growth Job Description & Summary: We are looking for a Clinical Content Writer with a strong background in optometry or eye care to create high-quality, accurate, and engaging clinical content. The ideal candidate will have a deep understanding of eye health, diagnostic procedures, treatment options, and the patient care journey. Optometrists or candidates with clinical experience in eye care will be given preference. Key Responsibilities: Content development: develop, write, and edit clinical content related to eye care for various formats, including but not limited to website blogs, web pages, guest blogging/ articles, educational materials, patient guides, social media, brochures, pamphlets, posts & responses in forums, community health groups, scripts for videos, reels and FAQs, etc. Quality assurance: ensure all content is plagiarism free, scientifically accurate, up-to-date, and aligned with evidence-based practices. Translate complex medical information into clear, accessible, and patient-friendly language without compromising accuracy. Cross-functional Collaboration: work closely with ophthalmologists/ doctors, optometrists, and other clinical teams to ensure content accuracy, completeness, consistency and credibility. Assist in the creation of scripts for videos, webinars, or digital campaigns targeting both patients and professionals. Optimize content for SEO, digital performance, and user engagement. Stay updated on the latest advancements in optometry, ophthalmology, and eye care research. Regulatory Compliance: ensure all clinical content complies with applicable medical standards, regulatory requirements, and ethical guidelines. Ensure content meets branding, and editorial standards. Calendar Planning - develop and manage a monthly social media content calendar focused on patient education, awareness days, hospital updates, and curative and preventive eye care. Content Review & Optimization - audit existing content to ensure accuracy and clinical correctness, updated facts and consistent tone and plagiarism-free writing Guest Content Partnerships - Identify and engage prominent external writers, optometrists, or medical communicators for guest blogs, articles, and co-authored content. Pitch and develop collaborative content pieces. Prepare PR-friendly content packs that can be used by media partners, bloggers, or influencers. KOL (Key Opinion Leader) Engagement: collaborate with internal KOLs (optometrists, ophthalmologists, researchers, board members) to endorse or contribute to clinical content. Facilitate interviews, webinars, podcast episodes, etc. Craft and drive the strategy for content syndication, guest posting, and earned media contributions to reputable health/medical publications (e.g., Healthline, WebMD, niche optometry journals). Preferred Qualifications Degree in Optometry, Life Sciences, Journalism, or Communications (Optometrists with writing experience will be strongly preferred). 35 years of content writing experience in healthcare, wellness, or patient education domains. Strong understanding of SEO writing practices and content optimization techniques. Strong command over written English with the ability to adapt tone and complexity based on the target audience. Native or fluent Hindi speakers/ writers with the ability to create content for bilingual audiences (Hindi and English) will be given preference. Excellent collaboration and communication skills; ability to work with medical and marketing teams effectively. Ability to manage multiple projects and meet deadlines. Proven experience developing content across long- and short-form formats (blogs, scripts, guides, posts, etc). Experience in conducting interviews and turning conversations into meaningful content is essential.
Posted 2 months ago
0.0 - 2.0 years
2 - 2 Lacs
Noida
Work from Office
Candidate will need to do extensive working on MS Excel/huge data handling including application of functions/formulas and other functionalities Candidate also need to understand the processes and the context of information that he/she will be working on Candidate will need to maintain a daily track of all work done with 100% accuracy and is going to be accountable for all data being handled by him/her Eye for detail and ability to maintain high-quality work while meeting timelines There will be monthly targets/projects rationalized basis the complexity/quantum of work
Posted 2 months ago
1.0 - 5.0 years
2 - 2 Lacs
Hyderabad
Work from Office
Greetings from Fly Consulting Services, We are hiring experienced candidates for content moderation role(12 months into any content moderation eligible). Required Skills: Excellent English communication skills Prior experience into any content moderation mandatory Specifications: Work location- Hyderabad Should be flexible to WFO (Work from Office) Should be flexible to work in Fixed shifts Qualification- Any graduate Experience Should have documents of Experience Experience CTC :- Upto 2.80 LPA. Need immediate joiners Working days- 5 Days a week with 2 days of rotational off. For Schduling the Interview call to below Numbers 7997995114, 7997995117, 7997995116, 7997995119 Interview Location : Fly Consulting Services , 3rd floor, NH163, Venkateswara Colony, Vijayapuri Colony, Uppal Opposite to FB Cakes, Touch Mobile Building, Uppal, Telangana 500039
Posted 2 months ago
2.0 - 4.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation.
Posted 2 months ago
9.0 - 14.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Role & responsibilities 1.1 Content Development Develop age-appropriate and pedagogically sound content in accordance with CBSE syllabus guidelines. Ensure that the content developed is plagiarism free and all copyright permissions have been sought and received. Ensure alignment with the latest National Education Policy (NEP) recommendations. Integrate interdisciplinary themes, life skills, values and experiential learning approaches. Develop engaging narratives, examples and activities to enhance conceptual understanding. Maintain consistency in tone, language and level of complexity appropriate for each grade. 1.2 Teacher Guide Development Develop structured teacher guides with clear lesson objectives, methodologies, activities and assessments. Provide detailed explanations, classroom strategies and differentiated instruction techniques. Suggest ways to integrate technology, storytelling and hands-on activities. Include continuous and comprehensive evaluation (CCE) strategies, worksheets and remedial measures. 1.3 Content Review and Revision Conduct self and peer reviews to ensure content accuracy, coherence and alignment with learning outcomes. Revise and refine content based on editorial feedback and expert reviews. Ensure cultural sensitivity, inclusivity and adherence to ethical publishing standards. 1.4 Visual and Interactive Elements Provide guidance on illustrations, diagrams, infographics and other visual elements to enhance comprehension. Suggest interactive elements like puzzles, quizzes and hands-on activities to reinforce learning. Suggest digital supporting material like videos and audios. 1.5 Collaboration and Timelines Work closely with instructional designers, illustrators and editors to ensure cohesive content development. Adhere to the project timeline and submit deliverables as per the agreed milestones. Participate in review meetings and incorporate feedback promptly. 2. Deliverables Draft and final versions of textbooks and teacher guides for each Grade (1-5). Create lesson plans, activity sheets and assessment tools. Create guidelines for teachers on effective implementation of content. 3. Qualifications and Experience Masters degree or equivalent qualification in Education, Curriculum Development, or any of the relevant subject areas, such as Mathematics, Science, English, Social Studies, Physical Education, Environmental Sciences, Soft Skills or Elementary Education focusing on pre-primary stage. Minimum 08 years of experience in curriculum development, textbook writing or educational publishing, preferably for ICSC or CBSE. Strong understanding of pedagogical frameworks, instructional design and child psychology. Excellent writing and editing skills with attention to detail. Familiarity with the relevant Board’s curriculum standards and National Education Policy-2020 guidelines. Experience in developing age-appropriate content, including interactive and activity-based learning materials. Ability to work collaboratively with a multidisciplinary team of educators, designers and editors. 4. Confidentiality and Intellectual Property All developed content will be the intellectual property of the commissioning publisher. SMEs are expected to maintain confidentiality and not share any content without prior permission.
Posted 2 months ago
2.0 - 5.0 years
4 - 5 Lacs
Gurugram
Work from Office
Hi We are looking to hire candidates for Content Moderation Role Exp : Min 2 Years in Content Moderation Sal : Max 5.5 LPA Qualification : Graduate (No B-Tech) Daily Walkin : Outpace Consulting , C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Key Responsibilities: Content Review and Moderation: Reviewing user-generated content across various formats (text, images, videos, audio) to ensure compliance with platform guidelines and policies. Enforcement of Policies: Identifying and removing content that violates platform rules, including hate speech, harassment, illegal content, spam, scams, and other harmful or offensive material. Reporting and Escalation: Reporting suspicious or problematic content to appropriate teams for further review or action. User Report Handling: Addressing user reports of content violations, resolving disputes, and explaining moderation decisions to users. Policy Interpretation and Application: Understanding and applying platform policies and guidelines consistently and fairly. Collaboration and Communication: Collaborating with other teams (e.g., product, legal, engineering) to improve moderation tools, processes, and policies. Continuous Improvement: Identifying opportunities to improve content moderation workflows and effectiveness. Skills and Qualifications: Excellent English Language Skills: Strong comprehension and communication skills are essential for understanding and applying policies. Strong Critical Thinking and Judgment: The ability to assess content and make decisions about whether it violates policies. Attention to Detail: The ability to carefully review content and identify potential violations. Cultural Sensitivity: Awareness of different cultural contexts and the ability to navigate nuanced content. Understanding of Social Media and Online Communities: Familiarity with the online landscape and how users interact. Ability to Work Under Pressure: The ability to handle a high volume of content and respond to urgent situations. Ability to Work Independently and as Part of a Team: The ability to work autonomously while also collaborating with others.
Posted 2 months ago
1.0 - 6.0 years
1 - 5 Lacs
Noida
Work from Office
We are looking for customer delight experts for our contact center. About The Role : 1. Answering customer calls and providing them all required information 2. Helping customers and resolving their complaints 3. Cross-selling 4. Emailing, Outbound and Inbound calling Requirements: 1. Under graduate/graduate 2. Excellent English and Hindi communication skills 3. Comfortable to work in rotational shifts (day time) 4. Freshers & experienced can apply
Posted 2 months ago
1.0 - 4.0 years
3 - 6 Lacs
Vadodara
Work from Office
Content Reviewer (Videos & Blogs) Location: Vadodara (In-office preferred, Remote available) Part-time / Full-time Available About The Role We are looking for a detail-oriented and sharp-eyed Content Reviewer to join our growing team Your primary responsibility will be to review blogs, videos, and other content formats to ensure they meet our brand standards, maintain language quality, and provide maximum value to our audience, This role is ideal for someone with a strong grasp of English, an eye for detail, and a passion for content quality Youll play a key role in ensuring that every piece of content we publish is engaging, accurate, and polished, Key Responsibilities Review and proofread videos, blog articles, scripts, captions, and other digital content Check for grammar, spelling, tone, consistency, and overall clarity Provide feedback and suggestions for content improvements Ensure content aligns with brand guidelines and audience expectations Coordinate with content creators, designers, and editors to maintain content quality Flag and correct factual errors or outdated references Maintain documentation of review guidelines and revisions Requirements Excellent command of written and spoken English Strong attention to detail and a knack for spotting inconsistencies Comfortable reviewing both text and video-based content Ability to give constructive feedback in a positive manner Basic understanding of SEO, content marketing, or editorial workflows is a plus Prior experience in proofreading, editing, content moderation, or related roles is desirable Work Setup Part-time and Full-time roles available In-office preferred (Vadodara Jetalpur Road), but remote options are also available Flexible hours with performance-based incentives Why Join Us Work in a dynamic and collaborative team Be part of a mission to deliver high-quality, value-driven content Grow your career in content, editorial, or digital media Access to skill-building resources and training Performance recognition and growth opportunities
Posted 2 months ago
1.0 - 5.0 years
1 - 4 Lacs
Hyderabad
Work from Office
HCLTech is Hiring || Digital Content Moderator || 24th May,2025 & 25th May,2025|| Walk In Drive || 10.00 AM - 3.00 PM || Date:24th May,2025 & 25th May,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices ) Designation : Associate / Analyst Responsibilities: 1. Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines. 2. Approval/ rejection of content in compliance & non-compliance with customer guidelines, respectively - Child sexual abuse imagery, terrorism & violence, etc. 3. Study the content, use the knowledge base to assign the specific policy of violation, while reporting an objectionable content 4. Clock the required login hours to maintain daily utilization requirements 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. 1 or 2+ years experience in Digital Safety / Trust & Safety domain as a content moderator, social media moderator or equivalent experience print/ digital/ TV 2. Excellent English skills oral and written. 3. Required to work in night shift hours & weekends (24*7 shifts) 4. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 5. Any graduation degre **Immediate to 45 days notice period candidates are preferred**
Posted 2 months ago
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