Content Moderator

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions to meet clients" most complex digital transformation needs. With a global presence spanning over 65 countries and a workforce of more than 230,000 employees and business partners, we are committed to helping our customers, colleagues, and communities thrive in an ever-evolving world. The role at Wipro aims to provide effective technical support to the process, ensuring timely resolution of client issues either directly or through appropriate escalation to meet process SLAs. Key Responsibilities: - Review complaints from the accounts online community while enforcing account policy guidelines. - Identify and remove spam within the platform through video reviews. - Deliver exceptional customer service to ensure customer satisfaction in all transactions. - Accurately document each transaction. - Address customer queries, concerns, and complaints, providing timely resolution. - Escalate transactions to the relevant parties following established protocols. - Maintain compliance with company policies and procedures, including Information Security Management Systems. - Safeguard all company and customer information by ensuring confidentiality and security. Qualifications: - Completion of at least 2 years in college (60 college units passed). - Relevant experience in a similar role may be required, with varying years of experience. - Freshers are also welcome to apply. Mandatory Skills: - Customer service orientation. - Excellent English communication skills (verbal and written) with a neutral accent. - Strong problem-solving and analytical abilities, coupled with leadership, organization, and teamwork skills. - Familiarity with Internet technologies and related policy and regulatory environments. - Proficiency in computer and keyboard skills, including working knowledge of PCs (e.g., MS Office). Additional Skills: - Teamwork. - Analytical skills. - Situation handling skills. - Motivational fit for the job, organization, and location. - Willingness to work on shifting schedules, graveyard shifts, holidays, or rest days as per business requirements. Performance Evaluation: The performance of the role will be assessed based on various parameters, including the number of cases resolved per day, compliance with process and quality standards, adherence to process level SLAs, Pulse score, customer feedback, productivity, efficiency, absenteeism, training hours, and completion of technical training. Join us at Wipro, a place where reinvention is encouraged and supported. We are constantly evolving to meet the changing demands of our industry. If you are inspired by reinvention and aspire to realize your ambitions, Wipro is the place for you. We welcome applications from individuals with disabilities. For more information, visit www.wipro.com.,