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Contact Centre Team Leader - Udaipur

2 - 5 years

3 - 4 Lacs

Posted:4 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Were Expanding Our Contact Centre in Udaipur!

Hiring: Team Leaders

Join Indias largest IVF leader and be part of a team that helps fulfill the dreams of parenthood. Step into a leadership role where you can drive performance and make a meaningful impact!

Key Responsibilities:

  • Lead and mentor a team to achieve performance targets.
  • Monitor and enhance team productivity, quality, and customer satisfaction.
  • Drive process improvements and ensure SLA adherence.
  • Conduct regular coaching, feedback sessions, and performance evaluations.
  • Handle escalations and resolve customer concerns effectively.

Requirements:

  • Minimum

    4- 5 years of experience

    , with at least

    1 - 2 year as a Team Leader

    (on paper).
  • Strong leadership, people management, and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in rotational shifts.
  • Preferred:

    Experience in a healthcare or customer service process.

Perks & Benefits:

  • Best in industry compensation.
  • Opportunity to work with a leading healthcare brand.

Location:

If youre ready to lead and inspire, apply now!

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Indira Ivf Hospital

Hospitals and Health Care

Udaipur Rajasthan

1001-5000 Employees

148 Jobs

    Key People

  • Dr. Ajay Murdia

    Co-Founder & Medical Director
  • Dr. Arvind B. Bansal

    Sr. Consultant (Gynaecologist & Infertility Specialist)

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