Contact Center and Telecalling Executive

0 - 3 years

2 Lacs

Posted:Just now| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Familiarity with CRM systems and practices has to be learned and implied
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets

Preferred candidate profile

  • Excellent in spoken English
  • Excellent inter-personal skills
  • Ability to work collaboratively in a team environment

Attractive Incentives

  • Month on Month Attractive Incentives up to 2,000 to 2,500

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