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Consumer Operations Support Professional- Chat

Consumer Operations Support Professional- Chat

Transunion

1 - 7 years

3 - 9 Lacs

chennai

Posted:2 months ago| Platform:

Apply

Skills Required

operational support management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Consumer Operations Support - Chat

First Tier Chat Support (English Only)

Impact Youll Make:

Chat Operations

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support
Online Chat Support:

Respond promptly to customer inquiries via online chat.
Provide accurate information and assistance to resolve customer issues and questions. Customer Engagement:

Engage with customers in a professional and friendly manner.
Build rapport and ensure a positive customer experience during chat interactions. Issue Resolution:

Identify and troubleshoot customer problems or concerns.
Follow established procedures to resolve issues effectively and efficiently. Product/Service Knowledge:

Maintain a thorough understanding of the company's products or services.
Stay updated on product/service changes and updates. Documentation:

Document customer interactions, including issues, resolutions, and feedback.
Update customer profiles and records as needed. Team Collaboration:

Collaborate with team members and other departments to resolve complex customer issues.
Share knowledge and best practices with the team. Quality Assurance:

Ensure adherence to quality standards and service level agreements (SLAs).
Continuously strive to improve chat response times and customer satisfaction. Compliance:

Adhere to company policies, procedures, and compliance regulations.
Maintain customer data confidentiality and security. Feedback and Reporting:

Provide feedback on customer concerns, trends, and potential improvements to supervisors.
Generate and analyze chat performance reports as needed.

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Consumer Operations Support Professional- Chat