Consultant

0 - 2 years

2 - 3 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Sutherland Global Services!!!

International Non-Voice Process

Interview Process:

HR Round

Online Assessment

Operations Manager Round

DOJ: Looking for an immediate joiner

Responsibilities:

  • Manage customer interactions with professionalism and composure, even in high-pressure situations
  • Resolve customer concerns efficiently while identifying and anticipating future needs
  • Apply insights from customer feedback to improve service quality and personal performance
  • Adapt to evolving processes and confidently handle situations with limited information or changing priorities
  • Use internal systems and technology tools effectively to assist customers and troubleshoot issues
  • Handle multiple customer interactions simultaneously while maintaining accuracy and attention to detail
  • Build rapport and trust through consistent, empathetic, and solution-oriented communication
  • Demonstrate a solid understanding of banking products and services to provide accurate and helpful support

Required candidate profile:

  • Must have decent communication & typing skills.
  • Currently hiring freshers and anyone pursuing distance education (Correspondence).
  • Highest Qualification + 2/ Graduation not mandatory
  • Work from Office

Shift timing: Rotational night shifts with rotational week off.( 5D of work with 2D of week off )

Interested candidates can walk-in for the interview to the office on 23/07/2025 ( Wednesday ), 24/07/2025 ( Thursday ) & 25/07/2025 (Friday) between 10.30 AM - 1.30 PM.

HR Malavika

Contact Person: - Malavika Nair

Contact Number: - 8925361136

Location: - 7th Floor, North Wing Divyasree Tech Ridge, Block P2, Manikonda, Hyderabad, Telangana - 500089

Landmark: - Divya Shree 7th Floor

G-Map Location: - https://maps.app.goo.gl/XenGkn28aLjhMfQQ9

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