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Consultant - IPFT / Business

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

National Commodity & Derivatives Exchange (NCDEX)

0 - 3 years

2 - 3 Lacs

Mumbai

Posted:2 months ago| Platform:

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Skills Required

Assist in periodic internal audits Customer Service Management Resolution of Queries & Complaints documents and request processing Process Improvement escalation calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose: This position is responsible for providing quality and efficient customer service to customers through the daily management which includes managing daily activities, recognizing training, and problem solving. Additionally, the position is responsible for assisting the manager with the development, analyses and implementation of staffing, training, scheduling and reward and recognition programs. Key Accountabilities: Attend Internal and External Training on new systems or software introduced by the Exchange. Resolution of Queries & Complaints Handling first level escalation calls Ensuring that all the documents and request are processed within stipulated timelines. Ensuring compliance with the defined process. Maintaining Records as per the companys policy To collate suggestions & feedback received from the members and take up with HOD/relevant departments for implementation if feasible. Suggest points to be updated on the Process Manuals for all the processes handled by the team. Assist in periodic internal audits and facilitate Audit of records by Internal / External Auditors. Salary offered 25k per month.

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National Commodity & Derivatives Exchange (NCDEX)

Financial Services

Mumbai Maharashtra

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Consultant - IPFT / Business