Manager

Key Responsibilities:

• Channel Management & Activation:

• Manage sales performance across 2,688 HDFC Bank branches under the Bancassurance model.
• Lead initiatives to enhance FLS activation, SP & Term product performance, and branch-level productivity.
• Implement SMP (Sales Management Process) across the channel, ensuring structured engagement.

• Team Leadership:

• Directly oversee 2,270+ Frontline Sales (FLS) professionals, supporting their performance and effectiveness.
• Guide Zonal Business Heads with performance insights and MIS support for ongoing reviews.

• Technology & Process Automation:

• Lead IT-based automation projects to reduce manual interventions and improve operational efficiency.
• Oversee daily lead flow and utilization via Instaplan, used by 7,000+ sales executives.

• Analytics & Reporting:

• Work closely with the BIU (Business Intelligence Unit) to enhance sales tracking, reporting, and strategic alignment.
• Develop and maintain performance dashboards, monitor KPIs, complaints, and sales quality scores.

• Compliance & Governance:

• Ensure IRDAI licensing processes are adhered to, with timely tracking and reporting.
• Lead sales governance initiatives to mitigate risks, prevent fraud, and drive compliance culture.
• Monitor and report on regulatory compliance and internal process adherence.

• Training & Capability Building:

• Coordinate with the training team to design and implement onboarding, refresher, and compliance programs.
• Support continuous capability development of sales teams.

• Planning & Execution:

• Design and execute monthly sales plans aligned with the correct sales hierarchy.
• Drive initiatives under the BancaWon program, including FLS/SP activation and productivity enhancements.

Core Competencies:

• Sales Governance & Compliance
• Performance Analytics & Dashboarding
• Process Automation & IT Project Execution
• Channel Activation & Sales Management
• Stakeholder Collaboration & MIS Reporting
• IRDAI Licensing & Regulatory