Consultant

Capria

2 - 6 years

2 - 5 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

erp automation sap linux sap basis windows oracle microsoft troubleshooting sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide 2nd level of support to SAP Basis issues reported by the monitoring tools.
Escalate alerts that require further support.
Create a P2 ticket for any production system having performance issues.
Create a P1 ticket for any production system having availability issues.
Document tickets with the troubleshooting performed for the upcoming issues.
Perform Health Checks.
Log into the systems at SAP level and through the specified
Transaction Codes validate the integrity of the system.
Log into the systems at OS level and validate the integrity of the system using the given commands.
Generate reports.
Log into the systems at SAP level and using the specified SAP
Transaction Codes and provide the required information on a document.
Log into the systems at OS level and by using the given commands, provide the required information on a document.
Create and/or update documentation.
For any new procedure, create a Work Instruction on how to perform it.
Update any obsolete process of a given document.
Drive communication.
Follow up on emails sent by customer and the requirements stated on them.
Inform next level of support of what we have perform on a system.
Engage on phone conference to provide required information to customer and/or next level of support

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