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Configuration Management Specialist PTC SaaS Products

Configuration Management Specialist PTC SaaS Products

PTC

4 - 8 years

0 Lacs

gurugram

Posted:3 weeks ago| Platform:

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Skills Required

it services computer science data analysis linux data management analytical operations information technology internship auditing

Work Mode

Work from Office

Job Type

Internship

Job Description

CMDB Data Management

Monitor key metrics to ensure CMDB data accuracy and completeness.
Analyze error logs and collaborate with cross-functional teams to resolve data issues.
Identify and correct inconsistencies in CMDB records.

Operational Execution

Perform routine activities in accordance with Configuration Management policies and procedures (e.g., review records after deployments or major changes).
Monitor and manage the Configuration Management incident queue; triage and resolve incidents as needed.
Collect, analyze, and report operational metrics.
Identify and report non-compliance issues.
Support audit activities as directed.
Proactively identify and recommend service improvement opportunities.

Cloud Process Support

Execute regular monitoring and audit tasks to maintain CMDB integrity.
Test new functionality related to process modernization impacting the CMDB.
Contribute to requirements gathering and documentation.
Help improve and develop work instructions for Configuration Management processes.

Skills and Knowledge

Proficient in Microsoft Excel for data analysis and reporting.
Understanding of object-oriented and relational data models.
Familiarity with public cloud infrastructure concepts (Azure and/or AWS).
Basic knowledge of the ITIL framework, particularly Configuration Management principles.
Preferred: Experience with basic Linux command-line tools (e.g., SSH, Bash).

Experience

Internship or entry-level experience in the software or IT services industry.
Preferred: Hands-on experience with ServiceNow.
Preferred: Awareness of PTC s SaaS product portfolio.

Core Competencies

Ability to work independently and collaboratively within a global team environment.
Strong communication skills, both written and verbal.
Service-oriented mindset with a focus on customer satisfaction.
Analytical thinking and effective problem-solving abilities.
Motivation to learn, grow, and continuously improve.

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