Responsible for handling guests luggage & greeting the guests as per guidelines & standard phrases.
Perform all other assigned duties, and adhere to Novotel Hyderabad Airport s standards of performance, appearance, and conduct.
Responsible for providing courteous and competent services to the guests.
Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

Effectively communicate any problem, challenges, complaints / feedback immediately to the Supervisor on duty.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to guest s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Operational Management
Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
Ensure to handle the luggage in a courteous and efficient manner.
Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
Possess knowledge of the Fire and Emergency procedures of the hotel.
Responsible and accountable for the loading and unloading of guest luggage from guest cars.
Accept and monitor luggage for safekeeping or storage in the office according to established procedures.

Knowledge and Experience

Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

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