Computer Hardware Technician

As a Hardware Support Technician, you will be responsible for providing efficient and effective technical support to clients. Your primary focus will be on diagnosing and resolving hardware issues in a prompt and professional manner. This will involve traveling to client locations to conduct on-site troubleshooting of computers, laptops, printers, and other peripherals. Your role will also include performing hardware repairs, upgrades, and replacements on-site while ensuring minimal disruption to the client's operations. It is crucial to provide clear technical guidance and support to clients, facilitating effective problem resolution and maintaining a high level of customer satisfaction. In addition to hands-on technical tasks, you will be expected to maintain detailed documentation of repairs, parts used, and services provided. This documentation is essential for accurate reporting and future reference, contributing to the overall efficiency of the support process. Customer service is a key aspect of this role, as you will be interacting directly with clients. Delivering excellent customer service is paramount, as it helps build positive relationships with clients and ensures their satisfaction with the service provided. Effective communication and a customer-centric approach are vital in achieving this goal.,