Compliance

Job Description

Role & responsibilities Role:Compliance Experience: 3+Years Location:Hyderabad Notice Period: Immediate to 15 Days Skills: Compliance, Azure Security, Azure Sentinel. Job Description: Responsibilities • Provide quick and accurate solutions to the customers problems. Meet all follow up commitments made with customers. • Aligning with Customer’s business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement. • Analyze problems and develop solutions to meet customer needs; may involve writing custom code • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions • Write technical articles and sample programs for Microsoft 's knowledge base • Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information • Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues • Effectively manage relationships with customers and other stakeholders while ensuring high Customer satisfaction of the overall service experience • Fluent in English (written and oral) is mandatory • Should be comfortable working in shifts.