Complaint Management Executive

1 - 3 years

1 - 3 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Manage complaints received through various channels, including email, phone, and web chat.
  • Handle customer grievances in a timely and professional manner to resolve issues promptly.
  • Investigate and analyze root causes of complaints to identify areas for improvement.
  • Collaborate with internal teams to implement corrective actions and prevent recurrence of similar issues.
  • Maintain accurate records of all complaints, including documentation and reporting.

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Suryoday Small Finance Bank logo
Suryoday Small Finance Bank

Banking and Finance

Pune

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