Community Service Executive/Senior Community Service Executive

This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. You will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, you will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines. Key Responsibilities: Profit Center Management - Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability. - Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency. - Maintain high client retention rates by proactively managing contract renewals. Community Building & Event Management - Strengthen the community by executing business-specific events as per the pre-defined timelines. - Foster connections and collaboration within the client community to enhance engagement and retention. Client Satisfaction & Service Delivery - Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support. - Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions. Vendor Management - Regularly evaluate and manage vendor performance to ensure timely and quality delivery. Facilities Management - Ensure the center is well-maintained and operationally ready on a daily basis. - Oversee the timely closure of repair and maintenance tasks to avoid disruptions. - Ensure all compliance and safety protocols are followed rigorously. - Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices. Participation in Company Initiatives - Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.,