Community Manager (Remote)

Location: Remote (US Shift)

About Role

Community Manager

Key Responsibilities

Community Engagement & Social Interaction

• Manage and respond to real-time interactions, messages, and comments—especially on Facebookwhile maintaining a consistent and positive brand voice.
• Initiate and manage posts, polls, and discussions to boost engagement and loyalty.

Influencer & Ambassador Relations

• Identify, engage, and manage relationships with influencers and doctor ambassadors.
• Collaborate on campaigns to expand reach and enhance brand credibility.

Reputation Management

• Oversee Facebook reputation management by monitoring reviews, resolving concerns, and fostering positive sentiment.
• Showcase success stories and positive experiences to strengthen brand trust.

Lead Generation & Conversion

• Design and execute social strategies to generate high-quality leads through targeted campaigns and content.
• Collaborate with marketing to create lead magnets, offers, and CTAs tailored for Facebook audiences.
• Track, analyze, and optimize lead generation performance.

Performance Monitoring & Reporting

• Measure KPIs such as engagement, follower growth, sentiment score, and conversion rates.
• Present actionable insights and recommendations for continuous improvement.

Qualifications & Skills

• 7–9 years of proven experience in community building, social media management, and audience engagement.
• Demonstrated success in Facebook-focused community growth and lead generation.
• Strong understanding of social media trends, analytics, and content strategy.
• Excellent written and verbal communication skills.
• Proficiency with social media management and analytics tools.
• Experience in influencer relations and online reputation management.

An Applicant must be comfortable to work in US-shift (5:00 pm to 2:00 am IST)