Community Manager

Community Manager

If youre looking to step up your career, JLL is the perfect professional home. At JLL, youll have a chance to innovate with the worlds leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

Youll also make long-lasting professional connections through sharing different perspectives, and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role Summary:

We currently have an exciting opportunity for a Community Manager in Reading. The Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility, and support the UK Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy. Customer Service is a key part of this role to ensure our business customers receive outstanding support and all their needs are met.

What the job involves:

Client/Stakeholder Management

• Proactively engage stakeholders to ensure that on site clients expectations are exceeded
• Build and develop exceptional client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities and Customer Service in the clients premises

Community Host

• Should play a role of touchpoint for Employees community
• Gather requirements / requests and channel with respective functions
• Lead the requests end to end and ensure delivery with quality and within time limit
• Bring out the challenges quickly to respective leaders / forums for quick resolutions

Report Management

• Plan and maintain repository for all data / information
• Prepare business reports to help the client for decision making
• Suggest / Recommend changes or inputs required to enhance / optimize process
• Ensure routine update of database for future reference

Space Management

• Maintain the workspaces and its data in detail
• Liason with business units for any space related requirements
• Prepare business reports to help the client for decision making
• Ensure routing data update in tool as well as in physical records
• Ensure smooth transition of workspaces based on Business requirements

Site Operations Management

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Support other FM functions based on crisis as a cross function to balance eco system
• Liason with vendors for programs, events and ensure smooth execution
• 24/7 emergency call support and site attendance is required

Risk Management

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct

• Achieve Key Performance Indicators and Service Level Agreement

Sounds like you To apply you must be able to demonstrate the following skills and experience:

Ideal Experience

• Passion for quality has an eye for detail to make sure the best delivery of services
• Experience in facilities management, building, business or other related field.
• Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialized services
• Proven capacity to understand and interpret commercial contracts
• Budget management and financial analysis skills

Other Personal Characteristics

• Strong communicator Good presentation skills and possesses strong verbal & written communication skills also an active listener
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible able to adapt to rapidly changing situations
• Strongly goal-oriented able to focus on meeting all performance targets
• Is a team player able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo