Community Engagement Officer (Online)

Location: MG Road, Gurugram, Haryana (Onsite only)
Experience: 0-2 YearsSalary: As per Industry Standards

About Buildskill

Buildskill is a fast-growing home improvement tools brand, building a vibrant digital community across India. Our mission is to make tools and DIY culture accessible, authentic, and fun for everyone. We’re passionate about equipping people to build and improve their spaces, and that starts with real, honest conversations online.

What You’ll Do

• Write, edit, and publish engaging posts for Facebook, Instagram, WhatsApp, Reddit, and YouTube, as well as email campaigns; this covers everything from product launches to DIY tips and community spotlights.
• Reply to comments, questions, and DMs across social platforms in a way that’s friendly and genuinely helpful; think fast, accurate, and on-brand at all times.
• Track and report on key community engagement metrics: traffic, shares, conversion rates, feedback trends, and FAQs.
• Create, update, and manage a central FAQ/Knowledge Base so users always get up-to-date and consistent answers.
• Spot community trends and bring back insights to marketing, product, or support teams; if people keep asking for something, we want to hear about it.
• Collaborate closely with marketing and creative to make sure our campaigns and content actually land with our community.
• Look after the vibe: spark real conversations, keep engagement upbeat, and create an environment where users want to come back.
• Stay on top of best practices for community and social platforms so our engagement is always transparent, safe, and authentic.

Who You Are

• 1+ years of experience in community management or social media engagement in a brand or agency context (mandatory).
• Solid grasp of social platforms: Facebook, Instagram, WhatsApp, Reddit, and YouTube.
• Know your way around core social content tools: WordPress, Blogger, Medium, or similar.
• Pro at MS Office (especially Excel, for reporting).
• Strong communication skills: you can chat, write, and handle community feedback in fluent, natural English.
• Fast to learn, quick on the uptake, whether it's a new platform or a community crisis.
• Strong organizational skills: You can juggle multiple conversations and tasks without dropping the ball.
• High energy, approachable, and a self-starter.
• Creative mindset with a knack for keeping conversations positive and on brand.

Why Buildskill

• Be the voice of a growing, energetic brand.
• Chance to shape how we engage and grow our digital community.
• Young, dynamic team with lots of room to learn, contribute, and drive meaningful online conversations.

Job Type: Full-time

Pay: ₹21,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• What is your notice period? (In days/ For freshers, if you are an immediate joiner, please mention how many days you can join)
• What is your Current/Last drawn CTC? (in Lakhs Per Annum - LPA)
• What is your expected CTC? (In LPA)
• Are you comfortable with a 6-day work week that includes 2 alternate Saturdays off?
• Buildskill maintains a strict no-smoking/vaping policy. We do not endorse employees smoking/vaping during working hours or arriving at work after smoking/vaping. Does this work for you?
• The office location will be MG Road, Gurugram. Does this location work for you?

Language:

• English (Required)

Work Location: In person