Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.
Job Description:
Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.
As a Community Associate, you are responsible for providing front-line customer support to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries-related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience.
The ideal Community Associate...
understands empathy is the key to helping others
exercises strong problem-solving skills
showcases endless patience and contagious positive energy
Responsibilities:
Engage with Poshmark users regarding dispute cases via email support
Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
Respond to users in a timely, friendly, and professional manner
Execute decisions to fairly resolve disputes following Poshmark’s return policies
Communicate with Poshmark users in a friendly, helpful, and patient manner via email
Gather feedback and suggestions from the Community
Strive to exceed volume and CSAT/QA goals
May be required to work on holidays and overtime as needed
This role will be for 5 working days/week, 9 hrs/day between 8am to 8pm
6-Month Accomplishments:
Independently handle trained cases with efficiency and accuracy
Provide resolutions based on guidelines and policies
Meet daily case goals on a consistent basis
12+ Month Accomplishments:
Navigate assigned Tier cases with ease
Absorbed tier knowledge without depending on resources
Meeting and or exceeding all performance metrics
Requirements:
Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply
Enthusiastic about community, customer service, and spreading love and kindness
Endless patience and a positive attitude with the ability to turn a negative into a positive
Competitive by nature; thrives off the success of a team
Believes that helping users is crucial to the growth and success of the company
Strong computer and typing skills
Exceptional written communication skills with keen attention to detail
Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
