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Teleperformance (TP)
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Communication Trainer

Communication Trainer

Teleperformance (TP)

1 - 6 years

|

1 - 6 Lacs

Posted:2 days ago| Platform:

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Skills Required

soft skills training accent training soft skills customer service training behavioural training english language training communication training voice and accent

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles& Responsibility:-

Train new Customer Service Executives in the area of Voice and Accent Neutralization, Customer Service Skills and Cultural Sensitization
Conducting regular refresher sessions to improve or maintain the core skills of the customer service executives on the operation floor.
Carry out voice coaching activities for the process to maximize the effectiveness of the executives.
Provide support in creation of training modules. Mentor and groom new team members Measure performance of the team by preparing team score cards.

Desired Candidate Proifle

Any Graduate
Minimum 1 year of practical professional experience as a soft skill trainer/Communication Trainer/Coach
Flexible with Rotational Shits/Night Shifts
2 way Transport Provided
Immediate Joiner Only
Work From Office
Work -Location- Godrej Waterside ,Kolkata

Contact- 8114915564 for more or drop cv to lipika.palo@teleperformnacedibs.com

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