Communication / Sales Trainer

Minimum requirements (Education Qualification & Work Experience) Bachelors degree Flexube with shifts Willing to work from office - Bangalore / Hyderabad Experienced in providing communication and sales training in International BPO Statement of purpose To train NH candidates (agent level) on language, soft skills and business/corporate etiquette equipping them to handle customer interactions on a chat / Voice process as per the program requirements. Summary of essential job functions Train agent level candidates on language, soft skills and corporate etiquette Plan, prepare and deliver training sessions Prepare training content Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic teaching approach which allows students to communicate easily using English language Assessing and recording trainees progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders