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Commercial - Claims Operations Manager

1 - 4 years

7 - 17 Lacs

Hyderabad

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Customer Service customer relationship KYC anti money laundering claims Management regulatory compliance Claims Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed Receive direction from supervisor and escalate questions or issues Interact with immediate team and functional area on wider range of information, plus internal or external customers Required Qualifications: 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted Must be flexible to work on weekends Must be flexible to work in multiple shifts

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Wells Fargo
Wells Fargo
www.wellsfargo.com

Banking and Financial Services

San Francisco

Around 268,000 Employees

899 Jobs

    Key People

  • Charlie Scharf

    CEO

  • Cathy Bessant

    Chief Operating Officer

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