Collections Representative

• Proactively contact customers regarding overdue invoices and outstanding payments via phone, email, and formal correspondence.

• Track and manage the accounts receivable aging report to identify delinquent accounts.

• Negotiate payment plans and settlements with customers in a firm but professional manner.

• Maintain detailed and accurate records of all collection activities and customer interactions in our system.

• Address and resolve customer queries related to billing, invoices, and payment discrepancies.

• Collaborate with the sales and finance teams to resolve disputes and facilitate timely payments.

• Prepare and present regular reports on collection status, progress against targets, and AR aging.

• Escalate unresolved accounts to senior management as per company policy.

• Connect with customers to follow up on overdue payments.

• Negotiate payment schedules and resolve billing queries.

• Maintain accurate records of all collection activities.

• Work towards and achieve monthly collection targets.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Language:

• English Hindi (Preferred)

Work Location: In person