Collections Representative

Job Title: Telecalling Collections Executive
Experience Required: Minimum 2 Yrs+
Location: KPHB Hyderabad
Job Type: Full-Time
Industry: [Finance / Banking / NBFC / BPO / Collections Agency, etc.]

Job Summary:

We are seeking a proactive and results-driven Telecalling Collections Executive with at least 2 years of experience in debt recovery or collections. The ideal candidate will be responsible for contacting defaulters via phone to recover overdue payments, negotiating repayment plans, and maintaining accurate records of all interactions.

Key Responsibilities:

• Make outbound collection calls to customers with overdue payments.
• Follow up on payment commitments and ensure timely recovery.
• Maintain detailed records of calls, payment status, and customer interactions in the system.
• Negotiate payment arrangements in line with company policies.
• Escalate unresolved cases to the appropriate team or supervisor.
• Meet daily, weekly, and monthly collection targets.
• Adhere to regulatory and compliance standards in all interactions.
• Maintain professionalism and empathy while dealing with customers.

Requirements:

• Minimum 2 years of experience in collections or telecalling (preferably in financial services, telecom, or utility sectors).
• Strong communication and negotiation skills in [languages required – e.g., English, Hindi, regional language].
• Familiarity with collections software or CRM systems is a plus.
• Ability to handle difficult conversations and objections calmly and professionally.
• Target-oriented and able to work under pressure.
• Basic computer proficiency (MS Excel, data entry, etc.).

Preferred Qualifications:

• Bachelor's degree or equivalent (not mandatory if experience is relevant).
• Experience in handling unsecured or secured loan collections.

Benefits:

• Growth opportunities within the company.
• Training and skill development programs.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person