Collections Officer

We are seeking a dependable and target-oriented Collection Officer to oversee customer payment follow-ups and ensure timely recovery of outstanding dues. The role requires an individual with prior experience in credit card collections or similar recovery processes, capable of handling customer conversations with professionalism and confidence. The candidate will be responsible for contacting customers, maintaining updated payment records, and coordinating with internal teams to support smooth collection operations. Strong communication, negotiation skills, and attention to detail are essential for success in this role.

Key Responsibilities:

• Contact customers to follow up on pending or overdue payments.
• Maintain accurate logs of customer interactions and payment statuses.
• Coordinate with the finance team for payment updates and reporting.
• Address and resolve customer queries related to payments or billing.
• Meet monthly collection targets and ensure timely payment recovery.
• Identify high-risk accounts and escalate them to the concerned team when needed.

Requirements:

• Mandatory experience in credit card collections or payment/loan recovery.
• Strong communication, persuasion, and objection-handling skills.
• Proficiency in basic computer operations and report maintenance.
• Detail-oriented, disciplined, and target-driven.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance

Work Location: In person