Collections Officer - Fresher Hiring

Job Summary:

We are looking to hire energetic and persuasive freshers as Collection Officers for our Soft Bucket Collections Team. This role involves contacting customers who have missed their EMI payments (early stage delinquencies: 1–30 DPD) to remind them and facilitate payment, while ensuring a professional and customer-centric approach.

Key Responsibilities:

• Make outbound calls to customers with overdue EMI payments (soft bucket: 1–30 DPD).
• Understand reasons for default and educate customers on due payments, penalties, and consequences of non-payment.
• Persuade and negotiate with customers to make timely payments.
• Provide multiple payment options and guide customers through digital payment methods, if required.
• Maintain accurate and updated records of interactions in the system (CRM or collection software).
• Escalate high-risk cases or non-cooperative customers to the Team Lead or Supervisor.
• Meet daily/weekly/monthly call and recovery targets.
• Ensure compliance with all regulatory and company guidelines during communication.

Key Skills & Competencies:

• Good communication skills (Hindi/regional language and basic English)
• Strong negotiation and convincing abilities
• Basic computer knowledge (MS Excel, CRM systems)
• Patience and empathy while dealing with customers
• Target-oriented mindset

Eligibility Criteria:

• Qualification: Minimum HSC (12th pass); Graduation preferred
• Experience: Fresher or up to 1 year in tele-calling/customer service/collections
• Age: 18–27 years
• Language Proficiency: Fluency in Hindi and local language preferred

Working Conditions:

• 6-day working (Monday–Saturday)
• Office-based/tele-calling setup
• Incentives applicable on target achievements

Growth Opportunities:

Performing candidates will have the opportunity to grow into Field Collection Officer, Team Leader, or other roles within the Collections or Operations departments.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person