Collection Officer - Soft (Apprenticeship Program)

Job Summary:

We are looking to hire energetic and persuasive freshers as Collection Officers for our Soft Bucket Collections Team. This role involves contacting customers who have missed their EMI payments (early stage delinquencies: 1–30 DPD) to remind them and facilitate payment, while ensuring a professional and customer-centric approach.

Key Responsibilities:

• Make outbound calls to customers with overdue EMI payments (soft bucket: 1–30 DPD).
• Understand reasons for default and educate customers on due payments, penalties, and consequences of non-payment.
• Persuade and negotiate with customers to make timely payments.
• Provide multiple payment options and guide customers through digital payment methods, if required.
• Maintain accurate and updated records of interactions in the system (CRM or collection software).
• Escalate high-risk cases or non-cooperative customers to the Team Lead or Supervisor.
• Meet daily/weekly/monthly call and recovery targets.
• Ensure compliance with all regulatory and company guidelines during communication.

Key Skills & Competencies:

• Good communication skills (Hindi/regional language and basic English)
• Strong negotiation and convincing abilities
• Basic computer knowledge (MS Excel, CRM systems)
• Patience and empathy while dealing with customers
• Target-oriented mindset

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Work Location: In person

Expected Start Date: 15/07/2025