Collections Manager

Job Title: Field Collection Manager

Location: Bangalore

Industry: Banking Collections

Function: Field Collections

Employment Type: Full-time

About the Role:

We are hiring a Field Collection Manager for our Banking Collections process, specifically focused on Personal Loan collections (Buckets X, 0, and 1). The ideal candidate will be responsible for managing a team of Field Collection Executives (FOS) to drive daily, weekly, and monthly collection targets. This is a hands-on role requiring strong people management, process discipline, and market understanding.

Key Responsibilities:

• Lead and manage a team of Field Collection Executives (FOS) to meet collection targets.
• Drive field collections for Personal Loan accounts in buckets X, 0, and 1.
• Ensure daily field follow-ups, productivity tracking, and reporting.
• Strategize and execute collection plans to reduce delinquency.

• Conduct regular field visits and handle escalated collection cases if required.

• Maintain MIS and collection reports as per client requirements.
• Ensure compliance with banking norms and code of conduct.
• Provide on-ground coaching, mentoring, and performance feedback to the team.
• Possess strong understanding of the Bangalore market and pin code-level geography for effective allocation and monitoring.

Desired Candidate Profile:

• Education: Graduate in any discipline.
• Communication: Good command over English and local languages.

• Experience:

• Must have experience in managing field collection teams (FOS), either in a BPO Field Collection setup or Collections Agency role.
• Should have handled large field teams directly.
• Not looking for candidates who are managing third-party agencies.

• Sound knowledge of banking field collections and regulatory guidelines.
• Strong local market knowledge of Bangalore is a must.

Kindly share the resume at Shriti.rani@startek.com, sonika.r@startek.com, Sangana.bala@startek.com

Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042