Collections Associate

Kantar

2 - 7 years

2 - 4 Lacs

mumbai

Posted:8 hours ago| Platform:

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Skills Required

crm communication and interpersonal skills collection research timely payments

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Collections Associate to join our team in Mumbai, India. The ideal candidate will have 2-7 years of experience in collections or a related field.

Roles and Responsibility

Manage and resolve customer complaints professionally.
Develop and implement effective collection strategies to meet business objectives.
Build strong relationships with customers to ensure timely payments.
Conduct thorough research to identify potential issues and opportunities.
Collaborate with internal teams to resolve complex customer issues.
Analyze data to identify trends and areas for improvement in the collections process.

Job Requirements

Strong knowledge of collections principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and problem-solving skills.
Experience with CRM software and other relevant tools.
Ability to build strong relationships with customers and internal stakeholders.

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