Collection/Recovery Manager

2 - 31 years

3 - 7 Lacs

Posted:7 months ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a result-oriented Collection Manager to oversee and manage the debt recovery process. The role involves leading a team of collection executives, ensuring timely collections, reducing delinquency, and maintaining a positive customer experience. Key Responsibilities: Manage and monitor a team of field collection agents. Develop and implement strategies to achieve collection targets. Ensure adherence to regulatory guidelines and company policies in debt recovery. Handle escalations and negotiate with defaulting customers for payment settlements. Monitor and report daily, weekly, and monthly collection performance. Coordinate with Feld team. Maintain MIS reports and share collection analytics with senior management. Train and guide the team on collection techniques and compliance standards. Maintain cordial and professional relationships with customers while ensuring timely recovery.

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