Collection Specialist

Job Description

Overview of Role 66degrees is seeking a motivated and detail-oriented individual to join our growing team as a Collections Specialist. In this role, you will play a key part in ensuring the timely collection of outstanding receivables and providing exceptional customer service. Responsibilities Oversee the overall collections process for all accounts receivable. This includes identifying and contacting delinquent accounts, following up on outstanding payments, and ensuring adherence to established collection procedures. Analyze historical data on collections and write-offs to develop a process for estimating uncollectible accounts. Triage and, when appropriate, escalate client inquiries related to their accounts or billing to Senior Accountants. Address customer concerns and billing questions promptly and effectively, utilizing internal resources and external tools for resolution. Process incoming customer payments made by credit card, ensuring accurate and timely recording within the company's financial system. Qualifications 3+ years experience in a collections or customer service role (preferred). Strong understanding of collections practices and procedures. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Highly organized and detail-oriented with a hunger to automate processes. Customer-focused with a commitment to providing exceptional service. A Bachelors degree in Accounting, Finance, Business or related or equivalent work experience required. 66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.