Collection Officer

1 - 6 years

1 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Coordinate efforts to collect debts with sales, accounting, and legal departments.

Create plans and strategies for collecting debts.

Adhering to financial laws on the regulation of debt collection.

Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.

Search publicly available databases to track down people who default on debt, perform background checks and issue loan documents.

Prevent repeated payment negligence by working out practical debt payments.

Negotiate settlements to receive payments on certain percentages of debt.

Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.

Deliver statements of delinquencies and satisfied debts to credit bureaus and remove outdated records when debts have been satisfied.

Initiate repossession and other legal proceedings if debt recovery plans fail.

Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.

When necessary, escalating calls to managers.

Legislative guidelines of the Privacy Act must be followed.

Entering data and keeping correct records is a must.

Work in accordance with key performance metrics.

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