Collection Manager

Role & Responsibilities

• Manage and deliver optimal performance on rollbacks, resolutions, and field resource utilization.
• Drive efficiencies across the assigned portfolio through effective receivables management.
• Monitor and enhance

  Receivables Management

  metrics.
• Ensure high

  Productivity Management

  through process adherence and performance tracking.
• Handle

  Vendor Management

  including onboarding, performance monitoring, and compliance.
• Demonstrate strong

  Negotiation and People Management

  skills in handling agencies and field staff.
• Ensure robust

  Process Management

  aligned with organizational goals and compliance standards.

Preferred Candidate Profile

• Education:

  Graduate / Postgraduate

• Experience:

  Minimum 3 years in the financial industry

• Team Handling:

  Experience in managing agency staff/outsourced teams

• Maturity:

  Capable of managing pressure situations involving customers, vendors, and targets

• Skills Required:

• Strong communication skills

• Ability to meet deadlines and handle compliance requirements
• Effective follow-up skills and target achievement mindset
• Proven ability to manage high-stress, result-driven environments