Collection Executive / Officer

We are seeking a motivated and persuasive Telecaller for our Collection Agency who will be responsible for contacting customers to recover outstanding dues. The role requires strong communication, negotiation, and customer-handling skills to ensure timely payments while maintaining professionalism and compliance with company policies. Key Responsibilities:Make outbound collection calls to customers with overdue accounts. Follow up through calls, SMS, and emails to ensure payment is received on time. Explain outstanding amounts, due dates, and payment options to customers clearly. Negotiate payment terms and settlements within defined company policies. Maintain accurate records of customer interactions and update payment status in the system. Handle objections and queries in a polite yet firm manner. Escalate unresolved cases to the Team Leader/Manager for further action. Achieve daily, weekly, and monthly collection targets assigned by management. Ensure compliance with RBI guidelines, company protocols, and data privacy policies. Provide feedback on recurring customer issues to help improve collection strategies. Key Skills & Competencies:Excellent communication and persuasion skills (Hindi/English/regional language). Strong negotiation and conflict resolution abilities. Ability to remain calm, professional, and assertive under pressure. Basic computer skills (MS Office, CRM, or collection software). Goal-oriented and target-driven mindset. Good listening and problem-solving ability. Qualifications & Experience:Minimum 12th pass; Graduate preferred. 0–2 years of experience in telecalling, collections, or customer service (freshers can also apply). Prior experience in a Collection Agency, BPO, or Financial Institution will be an added advantage.