Collection Executive

A Collections Executive's primary responsibility is to recover outstanding debts from clients or customers while adhering to company policies and legal regulations. This involves contacting debtors, negotiating payment plans, and resolving discrepancies. They also maintain accurate records of collection efforts and report on the status of collections. Here's a more detailed breakdown of the role:Key Responsibilities:

• Contacting Debtors:A Collections Executive will reach out to individuals or businesses with outstanding payments through various channels like phone calls, emails, and letters.
• Negotiating Payment Plans:They work with debtors to establish feasible repayment plans, considering their financial situations.
• Resolving Discrepancies:Investigating and resolving any issues or disputes related to payments or billing.
• Maintaining Records:Keeping detailed records of all collection activities, including interactions with debtors and payment outcomes.
• Reporting:Providing regular updates to management on the status of outstanding payments and collection efforts.
• Following Up:Ensuring timely follow-up on payment commitments and agreements.
• Escalating Issues:Identifying complex cases and escalating them to senior management or specialized teams when necessary.
• Compliance:Adhering to all company policies and relevant regulations related to debt collection.
• Process Improvement:Identifying opportunities to improve the efficiency and effectiveness of the collection process.

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills are crucial for interacting with debtors, negotiating, and reporting.
• Negotiation Skills: The ability to negotiate payment plans and resolve disputes effectively.
• Problem-Solving Skills: Identifying and resolving issues related to payments and discrepancies.
• Organizational Skills: Maintaining accurate records and managing multiple accounts.
• Customer Service Skills: Providing excellent customer service while handling collection efforts.
• Knowledge of Debt Collection Practices: Understanding relevant laws and regulations.
• Computer Skills: Proficiency in using computer software and databases for record-keeping and communication.
• Analytical Skills: Analyzing data to identify trends and potential risks in the collection process.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person