Posted:2 hours ago|
Platform:
On-site
Full Time
Job Summary
We are seeking a detail-oriented and proactive Collection Executive to join our team in
the EdTech sector. The role involves managing and monitoring outstanding dues,
following up with students/parents/institutions, ensuring timely fee collections, and
maintaining healthy customer relationships while adhering to organizational policies.
Key Responsibilities:
● Contact students, parents, and institutions via phone, email, or in-person visits to
follow up on pending payments.
● Ensure timely fee collection in line with company policies and monthly targets.
● Accurately maintain records of interactions, payment commitments, and
follow-ups in the system/CRM.
● Address and resolve queries related to payments, receipts, or invoices.
● Handle calls politely and maintain an authentic, professional tone.
● Understand student needs, resolve concerns, and provide appropriate solutions.
● Manage high call volumes efficiently while ensuring quality communication.
● Communicate information clearly with a customer-focused and professional
approach.
● Build and maintain positive customer relationships.
● Record details of conversations in spreadsheets and maintain an updated database.
● Demonstrate excellent communication and active listening skills with strong
command of the English language.
● Exhibit strong multitasking, time management, and target-oriented abilities.
● Achieve individual targets while contributing to overall team goals.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Ability to commute/relocate:
Education:
Experience:
Work Location: In person
IMTS INSTITUTE
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