COB & CM Intmd Analyst - C11

As a COB & CM Intmd Analyst at Citigroup, you will be part of the organization leading Citi's Enterprise Resilience Capabilities Team. Your role will involve handling business process analysis, support tooling solutions, addressing helpdesk issues, and providing technical and business support for users of Citi Applications. You will work closely with end-users, business managers, and technical staff to ensure stability, efficiency, and effectiveness improvements. Responsibilities: - Perform business and process analysis to define and support tooling solutions for business impact analysis, recovery planning, and testing - Address issues and queries raised by end-users for applications as a Helpdesk Executive - Work hands-on with FUSION tool (Sales Force) for added advantage - Understand how various systems integrate with organizational functions for recoverability, planning, and testing - Manage, maintain, and support applications focusing on stability and functionality against service level expectations - Collect and analyze security risk evidence, coordinate with compliance agencies, and manage risk by analyzing root causes and impact to business - Troubleshoot and resolve complex issues requiring attention to detail Qualifications: - 4+ years of relevant experience - Proficiency in Microsoft Office, especially MS Excel - Ability to work on multiple projects simultaneously - Project Management skills - Data Analysis capabilities - Reporting Ability You will be expected to have a Bachelor's/University degree or equivalent experience.,