Co-Working Space Development Manager

Desired profile of the candidate Were looking for an energetic Co Working Space Manager to lead the daily operations of our flagship location. He will be the face of our communityensuring every member enjoys a seamless experience, driving occupancy a nd revenue targets, and fostering an inspiring, inclusive environment. 1. Member Experience & Community On boarding, member support, tour conversions Designing and facilitating networking events, workshops, and community building Activities Member satisfaction tracking (surveys, NPS) and retention initiatives 2. Operations & Facility Management Day - to - day front desk oversight, seating allocations, booking systems Coordination of cleaning, maintenance, IT/AV support, and security Inventory control (supplies, consumables) and upkeep of common areas 3. Sales & Marketing Lead generation, site tours, membership sales targets Promotions, referral programs, upselling add ons (meeting rooms, private offices) Collaboration on digital/social campaigns and local outreach 4. Financial & Administrative Billing, invoicing, payment follow up (DSO management) Budget tracking, expense control, P&L reporting Contract management (vendor agreements, membership terms) 5. Events & Programming Planning, logistics and execution of 3 5 monthly events Partnering with external experts or sponsors for value add sessions Measuring event ROI (attendance, leads generated, member feedback) 6. Health, Safety & Compliance Ensuring building codes, fire safety, and insurance requirements are met Conducting regular facility inspections, safety drills, and risk assessments Keeping licenses, permits, and emergency protocols up to date 7. Vendor & Partner Management Negotiating and managing relationships with cleaners, caterers, suppliers, and maintenance vendors Building local partnerships (cafs, gyms, service providers) to enhance member perks SLAs monitoring and cost effect iveness reviews 8. Technology & IT Infrastructure Overseeing Wi Fi, network stability, and AV systems in meeting rooms Managing subscriptions to coworking platform software (e.g., Nexudus, Cobot) Liaising with IT vendors for support, upgrades, and cyber security 9. Reporting & Analytics Tracking KPIs: occupancy rates, revenue per seat, churn/renewal rates, event metrics Producing weekly/monthly dashboards for senior management Analyzing trends to inform pricing, packaging, and operational improve Key Responsibilities Sales & Business Development Drive occupancy by generating leads, following up on inquiries, and converting tours Into memberships. Collaborate on marketing campaigns, social media, and local partnerships to raise brand awareness. Track KPIs (occupancy rate, revenue per seat, member growth) and report on Performance Member Experience & Community Building Greet members and guests, conduct tours, and onboard new sign ups. Plan and host 35 monthly events (workshops, networking mixers, wellness sessions) to boost engagement. Serve as primary point of contact for member requests, feedback, and conflict resolution. Operations & Facility Management Oversee front desk operations, equipment maintenance, cleaning schedules, and inventory of office supplies. Coordinate with IT/AV, housekeeping, and security vendors to uphold 99% uptime and safety standards. Manage conference room bookings, seating assignments, and hot desk allocations. Sales & Revenue Growth Convert tours into memberships; hit a monthly goal of 20 new sign ups. Monitor occupancy rates against a target of and implement promotions to drive utilization. Upsell add on services (private offices, meeting packages, event space rentals) to boost ancillary revenue. Financial & Administrative Duties Process billing and payments; follow up on overdue accounts to keep Days Sales Outstanding (DSO) under 15 days. Track P&L for the location, control expenses within variance, and report weekly to Regional HQ. Maintain accurate records of membership contracts, incident reports, and vendor agreements. Health, Safety & Compliance Ensure all health, safety, and fire code regulations are met. Conduct monthly facility inspections and quarterly emergency drills. Keep insurance certificates, business licenses, and permits up to date. Qualifications & Skills 35 years experience in co working facilities, or customer facing operations. Bachelors degree in Business, Hospitality Management, or related field (or equivalent experience). Proven track record in community engagement, sales targets, and operational excellence. Excellent communication, problem solving, and multitasking abilities. Proficiency in co working management platforms (e.g., Nexudus, Cobot) and MS Office Suite. Strong organizational skills with an eye for detail and continuous improvement