Cluster Sales Manager - Microfinance

Job

Locations

Role & responsibilities

1. Strategic Leadership:

• Lead and manage a Clusters consisting of multiple branches, ensuring alignment with the organizations strategic goals.
• Develop and implement strategic plans to improve outreach, loan portfolio growth, financial performance, and client satisfaction within the cluster.
• Collaborate with senior leadership to drive business growth, innovation, and sustainability initiatives.

2.

• Oversee the operations of all branches within the cluster, ensuring efficiency and adherence to the organizations policies and procedures.
• Monitor the performance of Branch managers, ensuring that they achieve their operational, financial, and client outreach targets.

3.

• Identify new market opportunities for growth, ensuring that the cluster expands its reach to underserved communities and clients.
• Develop and manage strategies to improve client acquisition, retention, and satisfaction, focusing on expanding the microfinance portfolio.
• Foster partnerships with local communities, government agencies, and other stakeholders to promote the organizations microfinance services.

4. Financial Management & Reporting

• Ensure the financial sustainability of all branches within the cluster by managing budgets, controlling costs, and optimizing resource allocation.
• Monitor financial performance metrics such as portfolio quality, loan disbursement, repayment rates, and profitability.
• Prepare and present comprehensive financial and operational reports to senior management, highlighting geo-wide performance and areas for improvement.

5. Risk & Compliance Management:

• Ensure that all branches in the cluster comply with internal risk management policies, credit guidelines, and regulatory requirements.
• Work closely with risk management teams to identify, assess, and mitigate risks that could impact the clusters operations.
• Conduct regular audits and reviews of branch operations to ensure compliance with internal controls and external regulations.

6. Team Leadership & Development:

• Lead, coach, and mentor branch managers and their teams, ensuring high levels of performance and employee engagement across the geo.
• Develop talent pipelines by identifying and nurturing high-potential employees for future leadership roles.
• Promote a culture of continuous improvement, innovation, and excellence within the cluster.

7. Client & Community Relations:

• Foster strong relationships with key community stakeholders, government agencies, and clients to ensure the organizations mission of financial inclusion is achieved.
• Address high-level client issues, ensuring that concerns are resolved promptly and effectively, while maintaining a strong reputation for the organization.

Preferred candidate profile:

• Bachelors degree.
• 4-6+ years of experience in the microfinance, banking, or financial services sector, with at least 3 years in a leadership role.

Essential Experience:

• Demonstrated success in managing multiple regions or areas and achieving business growth targets.
• Strong financial management experience, including overseeing budgets, profitability, and loan portfolio performance.
• In-depth knowledge of microfinance principles, lending practices, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage and motivate large teams.
• Ability to travel extensively within the cluster.