Cluster Manager-Vehicle Finance

Job Description

Vehicle Finance Loan is a growing business for Ujjivan SFB. The Cluster Manager - Vehicle Finance Loan is an important position that will drive this business in the respective cluster. The position is responsible for overall growth and success of the business in the cluster. Build efficient team of Relationship officers/Business Correspondents in the clusters assigned Oversees the performance of the VF portfolio of his/her cluster and branch in terms of growth (amount and client base) and drive productivity of Relationship officers by guiding them and carrying out constructive reviews of their performance Overall responsible for the control and recovery of loans in his/her cluster through risk assessment and recovery strategies. In coordination with the Credit & Product teams, identifies suitable branches and locations for VF business loan and gets the locations activated. Ensures proper goal setting, resource planning, marketing and sourcing of VF business. Work closely with Product and Marketing team to drive suitable branding and marketing activities in his/her respective cluster. Business/ Financials Drive daily/ Weekly /Monthly accomplishment of targets according to the annual/monthly targets established for the area and branches under his/her responsibility by providing guidance and solutions to his/her team as required Drive additional business from referral channel, phone banking & pre-approved leads Manage dealer relationship by close interaction with dealerships through regular visits Efficient staffing by timely recruitment & training of ROs Implement, supervise and control effectiveness of commercial strategy with his/her team to reach the productivity and growth targets established. Approve deviations and exceptions according to policy in place. Customer (Both Internal & External) Ensure customers are educated about all products/services offered by Ujjivan. Ensure customer conversion by offering different products as per customer requirement. Focus on lower TAT as per laid down standards. Internal Process Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations. Drive collection of initial EMIs [for 4MOB cases] through the ROs to ensure better portfolio health Ensure recovery & updation of RC & PDDs withing the allowed time period through ROs Ensure, supervise the correct implementation of the credit procedures including all the respective tools Innovation & Learning Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement Ensure adherence to training man-days/ mandatory training programs for self and reportees Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees Monitor performance of ROs against defined goals/metrics and take corrective action wherever required