Cluster Manager (Sales & Outlet Operations)

The organization, Harleys Fine Baking, is a European style patisserie founded by an IIM professor with a vision to revolutionize the cake and coffee market. It aims to bring the authentic taste of Manhattan to a global audience. Passionate about baking, the organization was established to provide a welcoming environment where delicious food is served. Offering a wide range of breads, pastries, cakes, and savory items, Harleys Fine Baking currently operates 15 outlets in Hyderabad and plans to expand to 100 outlets in cities like Mumbai, Goa, Vijayawada, Bangalore, and Chennai. The organization has a team of 200 employees and is projected to grow to 1000 employees in the next year. As a Cluster Manager (Sales & Outlet Operations), you will be responsible for overseeing the sales and operations of multiple outlets to ensure optimal performance, customer satisfaction, and adherence to company standards. With a minimum of 10 years of experience in Food & Beverage sales and outlet operations, including at least 5 years in retail or F&B sales management, you will lead teams, drive sales growth, maintain operational excellence, and ensure store profitability within the cluster. Key Responsibilities: - Manage daily operations and sales across multiple outlets. - Set sales targets, track key performance indicators, and drive sales performance. - Ensure compliance with brand standards, hygiene practices, and quality control. - Lead, train, and motivate store teams to provide excellent customer service. - Oversee inventory management, stock control, and financial operations. - Coordinate marketing and promotional activities to increase footfall. - Conduct regular audits and performance reviews to maintain standards. Required Skills: - Strong leadership and team management abilities. - Proficiency in sales and operations management. - Excellent inventory management and reporting skills. - Financial acumen with experience in P&L management and budgeting. - Commitment to delivering exceptional customer service. - Effective communication and interpersonal skills. Desired Personal Attributes: - Goal-oriented and results-driven mindset. - Analytical thinking and problem-solving skills. - Adaptability to manage multiple stores effectively. - Attention to detail with a focus on quality. - Strong organizational and time-management abilities. Qualifications: - Bachelor's degree in business management, Hospitality, or a related field. Job Type: Full-time Location: Hyderabad, Telangana Willingness to travel: 50% Work Location: In person Application Question(s): Current Salary (per month) If you meet the experience requirements and possess the necessary skills for this role, we invite you to apply for the position of Cluster Manager at Harleys Fine Baking.,