Cluster Manager (F&B Industry) - Pune (Maharashtra)

Organization: The Organisation Harley’s Fine Baking, is a European style patisserie (premium cake selling company) created by an IIM professor to disrupt the cake and coffee market, established to spread bonafide taste of the streets of Manhattan across the world. Brought into the world from a love for baking, the desire to create a meeting place that serves delicious food with a warm rustic environment. The Organization offers a full scope of Breads, morning merchandise, cakes, baked and savoury goods. Currently the team size is of about 200 people with more than 15 outlets across Hyderabad, along with a plan of opening 100 new outlets across Mumbai, Goa, Vijayawada, Bangalore, Chennai scaling up to 1000 people over the next year.

Designation: F&B Cluster Manager (Sales & Operations)

Experience: Overall 10+ years of Food & Beverage Industry experience with Minimum 5+ years of experience in F&B sales and operations management (preferably with experience in multi-store or multi-unit management).

Qualification: Bachelor’s degree in business management, Hospitality, or a related field.

Job Profile: The Cluster Manager will oversee the sales and operations of multiple outlets, ensuring optimal performance, customer satisfaction, and adherence to company standards. This role involves managing teams, driving sales growth, maintaining operational excellence, and ensuring the profitability of stores within the cluster.

Responsibilities:

1. Manage daily operations and sales of multiple outlets.

2. Drive sales performance, set sales targets, and track KPIs.

3. Ensure stores comply with brand standards, hygiene, and quality.

4. Lead, train, and motivate store teams to deliver excellent service.

5. Oversee inventory management and stock control.

6. Ensure financial controls are in place, including cash handling and expense management.

7. Coordinate marketing and promotional activities to drive footfall.

8. Conduct regular audits and performance reviews.

Skills Required:

1. Strong leadership and team management.

2. Excellent sales and operations acumen.

3. Proficiency in inventory management and reporting.

4. Financial understanding (P&L management, budgeting).

5. Customer service excellence.

6. Strong communication and interpersonal skills.

Personal Attributes:

1. Goal-oriented and results-driven.

2. Analytical and problem-solving mindset.

3. Adaptable and able to manage multiple stores.

4. Attention to detail with a passion for quality.

5. Strong organizational and time-management skills.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Food Service (Sales & Operations): 5 years (Required)

Work Location: In person