Cluster Head Middle Mile, Rest of North

About the Team As a member of Meesho's Fulfillment and Experience (F&E) team in the role of Cluster Head MM, you will be at the forefront of our rapidly growing organization, playing a pivotal role in shaping the experience of e-Commerce users across the country. Within our team of over 100 professionals, you will find individuals with diverse expertise in operations/support, supply chain management, analytics, and innovative problem-solving approaches. At Meesho, we are pushing the boundaries of traditional e-commerce by reaching out to a broader audience. This requires us to revolutionize logistics to meet the price and delivery expectations of our customers. We are embarking on several groundbreaking projects to build a supply chain that will redefine e-Commerce not only in India but on a global scale. We believe in fostering a fun and engaging work environment. From monthly F&E happy hours to informal team outings and virtual water cooler chats, we strive to ensure that there is never a dull moment at Meesho. About the Role In the role of Cluster Head MM for Lucknow, you will be responsible for the onboarding and training of partners, as well as overseeing operations for the entire Ludhiana cluster. Your duties will include driving key operational metrics by visiting partner facilities in various cities within your area, taking ownership of assigned processes, collaborating with stakeholders to achieve team objectives, and identifying areas for process improvement. What you will do - Own the onboarding and training of new partners for Middle Mile operations - Identify and onboard new partners continuously onto the network - Monitor and manage the performance of partners within your cluster - Conduct facility audits and address operational gaps through site visits - Ensure compliance with operational processes - Drive key operational metrics from end to end and meet performance targets What you will need - A graduate or postgraduate degree in any discipline - 3-5 years of experience in the e-commerce logistics sector, particularly in Middle Mile operations - Proficiency in partner onboarding, training, and sorting operations within the Middle Mile - Previous experience working in Lucknow or other North Indian regions in a similar capacity is advantageous - Knowledge of control tower and field operations will be beneficial,