Cluster Head

Job Description

About the Role As Cluster Head LM - Ludhiana, youll own the onboarding and training of partners and managing operations for the entire Punjab cluster. Youll also drive key operational metrics by regularly visiting their facilities in different cities in your area. Youll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. Youll continuously work towards identifying gaps and providing recommendations for improving our processes. What you will do Own the onboarding and training of new partners for Last Mile operations. Identify and onboard new partners onto the network on an ongoing basis Track and own the performance of different partners in your cluster Visit facilities to conduct audits and solve operational gaps Ensure compliance with operational processes Own and drive key operational metrics end to end and achieve performance targets What you will need Graduate or Post Graduate degree in any discipline 3-5 years of work experience in the e-commerce logistics domain, preferably in Last Mile operations Experience in partner onboarding and training in the Last Mile and sorting operations Experience of having worked in Ludhiana or other areas of Punjab in similar capacity would be a plus and so will the Experience in control tower and field operations